**Experienced Full Stack Customer Success Manager – Robotics and Fulfillment Operations**

Are you a problem-solver with a passion for innovation and a knack for delivering exceptional customer experiences? Do you thrive in fast-paced, dynamic environments where no two days are ever the same? If so, we want to hear from you! arenaflex is seeking a highly skilled and motivated Customer Success Manager to join our Amazon Robotics team. As a key member of our team, you will play a critical role in driving the adoption and effectiveness of our cutting-edge robotic technologies and processes across the arenaflex network. **About arenaflex** arenaflex is a smart team of doers who work passionately to apply cutting-edge advances in robotics and software to solve real-world challenges that will transform our customers' experiences in ways we can't even imagine yet. We invent new improvements every day, and we're looking for talented individuals like you to join us on this exciting journey. **Job Summary** As a Customer Success Manager, you will be the primary link between arenaflex and our operations teams, coaching site leaders on operational best practices, robotics systems, and tools. You will work directly with operations leaders at arenaflex Fulfillment and Transportation Centers to meet or exceed the as-designed performance of their robotic technology and processes. Your technical acumen, program management, organizational change management, and communication skills will be essential in aligning a broad range of support initiatives for our customers. **Key Responsibilities** * Develop and implement mechanisms and processes to enable your team to scale with a growing arenaflex network, build subject matter expertise, and innovate to address the needs of operations and arenaflex customers. * Auditing adoption and improving effectiveness of safe and effective arenaflex operational best practices within your portfolio or subject matter area of expertise. * Identifying and addressing trending operational performance issues and improvement opportunities, and implementing solutions in the fulfillment network. * Facilitating network-wide rollouts of new robotic technologies and tools, and supporting operations' launch of new robotic systems and continuous improvement initiatives. * Identifying requirements and capturing "voice of the customer" product/service feedback to influence product design and development priorities. * Coaching site leaders on arenaflex best practices and robotics systems and tools. * ~25-30% travel expected. **Essential Qualifications** * Bachelor's degree in Engineering and/or relevant experience. * 6+ years of experience in customer-facing roles, with experience resolving technical issues with operations, engineering (software/hardware), and leadership teams. * Experience managing multiple high-priority tasks simultaneously. * Knowledge and/or working experience with analytical tools (sql, Excel, Tableau). **Preferred Qualifications** * Master's degree in Engineering and/or MBA. * Strong problem-solving and analytical skills. * Experience with Lean, Six Sigma, or other continuous improvement methodologies. * Experience with robotics hardware, software, and/or system troubleshooting. * Experience in BI and analytical tools including Tableau, SQL, and R/Python. **What We Offer** * Competitive salary: $138,300 - $187,100 (base pay may vary depending on job-related knowledge, skills, and experience). * Sign-on bonus and restricted stock units may be provided as part of the compensation package. * Full range of medical, financial, and/or other benefits, dependent on the position offered. * Opportunity to work with cutting-edge robotic technologies and processes. * Collaborative and dynamic work environment. * Professional development and growth opportunities. **Work Environment and Culture** arenaflex is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. We value critical thinking, self-motivation, and thrive in ambiguous, entrepreneurial environments. If you're a team player who uses data to make decisions, expresses yourself thoughtfully verbally and in writing, and is passionate about delivering Earth's most customer-centric experiences, we want to hear from you! **How to Apply** If you're ready to join a team that's pushing the boundaries of innovation and customer experience, apply now! arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. Please visit our careers site to submit your application. **Note:** arenaflex is committed to providing a safe and healthy work environment for all employees. As a condition of employment, you may be required to provide proof of vaccination against COVID-19 or request and receive approval for a reasonable accommodation, including medical or religious accommodation.

Why Join arenaflex?

At arenaflex, we're passionate about delivering exceptional customer experiences through cutting-edge robotic technologies and processes. As a Customer Success Manager, you'll have the opportunity to work with a talented team of innovators who are shaping the future of customer success.

What We're Looking For

We're seeking a highly skilled and motivated Customer Success Manager who is passionate about problem-solving, innovation, and customer success. If you have a strong background in customer-facing roles, technical acumen, and program management, we want to hear from you!

Key Responsibilities

• Develop and implement mechanisms and processes to enable your team to scale with a growing arenaflex network, build subject matter expertise, and innovate to address the needs of operations and arenaflex customers.
• Auditing adoption and improving effectiveness of safe and effective arenaflex operational best practices within your portfolio or subject matter area of expertise.
• Identifying and addressing trending operational performance issues and improvement opportunities, and implementing solutions in the fulfillment network.
• Facilitating network-wide rollouts of new robotic technologies and tools, and supporting operations' launch of new robotic systems and continuous improvement initiatives.
• Identifying requirements and capturing "voice of the customer" product/service feedback to influence product design and development priorities.
• Coaching site leaders on arenaflex best practices and robotics systems and tools.
• ~25-30% travel expected.

Essential Qualifications

• Bachelor's degree in Engineering and/or relevant experience.
• 6+ years of experience in customer-facing roles, with experience resolving technical issues with operations, engineering (software/hardware), and leadership teams.
• Experience managing multiple high-priority tasks simultaneously.
• Knowledge and/or working experience with analytical tools (sql, Excel, Tableau).

Preferred Qualifications

• Master's degree in Engineering and/or MBA.
• Strong problem-solving and analytical skills.
• Experience with Lean, Six Sigma, or other continuous improvement methodologies.
• Experience with robotics hardware, software, and/or system troubleshooting.
• Experience in BI and analytical tools including Tableau, SQL, and R/Python.

What We Offer

We offer a competitive salary, sign-on bonus, and restricted stock units, as well as a full range of medical, financial, and/or other benefits, dependent on the position offered.

Work Environment and Culture

arenaflex is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

How to Apply

Apply now to join a team that's pushing the boundaries of innovation and customer experience! arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. Please visit our careers site to submit your application.

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