**Experienced Customer Experience Agent – Global Marketplace Support**

At arenaflex, we're on a mission to revolutionize the way people connect with local businesses and communities. As a Customer Experience Agent on our Marketplace Live Operations team, you'll play a vital role in delivering exceptional support to our thousands of partner merchants, customers, and dashers worldwide. If you're passionate about providing top-notch customer experiences, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you! **About the Role** As a Customer Experience Agent, you'll be the face of arenaflex, handling three main channels: Inbound Calls, Chats, and Emails. You'll be responsible for addressing time-sensitive issues, such as payments, account questions, driver issues, or troubleshooting, with professionalism and a timely manner. Your expertise will grow as you develop a deep understanding of arenaflex's processes, systems, and resources, and how to use them to drive positive outcomes. **Key Responsibilities** * Handle Inbound Calls, Chats, and Emails for arenaflex's partner merchants, customers, and dashers worldwide, maintaining an outstanding experience in every interaction. * Address time-sensitive issues, such as payments, account questions, driver issues, or troubleshooting, with professionalism and a timely manner. * Develop deep expertise in how arenaflex's processes, systems, and resources work, and how to use them to drive positive outcomes. * Demonstrate effective communication skills and relationship-building. * Excel at Quality! We want to be the best Customer Experience Company out there! **We're Excited About You Because...** * You have at least 1 year of experience troubleshooting customer issues using email, phone, and chat. * You can speak fluent English and have above-average technical fluency (typing speed of 40 WPM). * You have experience in a fast-paced customer service role and are resilient in an ever-changing environment. * You have effective written communication skills, including top-notch grammar, spelling, and the ability to write both formally and casually using arenaflex's brand voice and tone. * You are a highly motivated individual that works well in a team environment. * You are above average in technological fluency, including smartphone application navigation, computer function navigation, such as using hotkeys for copy/paste, opening multiple tabs, email * You are customer-centric and you love helping people. * You have high emotional intelligence and you are great at building relationships. * You are very organized – you can juggle both issue resolution & concise communication. * You have experience maintaining a high level of professionalism. **Why You'll Love Working at arenaflex...** * We are leaders – Leadership is not limited to our management team. It's something everyone at arenaflex embraces and embodies. * We are doers – We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do – on every project, every day. * We are learning – We're not afraid to dig in and uncover the truth, even if it's scary or inconvenient. Everyone here is continually learning on the job, no matter if we've been in a role for one year or one minute. * We are customer-obsessed – Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility. * We are all arenaflex – The magic of arenaflex is our people, together making our inspiring goals attainable and driving us to greater heights. * We offer great compensation and a comprehensive benefits package, including comprehensive health insurance, 401(k) matching, and paid time off. **About arenaflex** At arenaflex, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users – from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. arenaflex is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks. **Our Commitment to Diversity and Inclusion** We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. If you need any accommodations, please inform your recruiting contact upon initial connection. **How to Apply** If you're passionate about delivering exceptional customer experiences and want to be part of a rapidly growing team, apply now! We can't wait to hear from you. Apply Job! Apply for this job