**Experienced Customer Service Trainee – Revenue Cycle and Patient Billing Contact Center**

**Join arenaflex, a leading healthcare organization, in a dynamic role that combines customer service, medical billing, and communication skills to deliver exceptional patient experiences.** Are you passionate about providing top-notch customer service and navigating complex medical billing systems? Do you thrive in fast-paced environments and enjoy working with diverse customers? If so, we invite you to apply for the Experienced Customer Service Trainee position at arenaflex's Revenue Cycle and Patient Billing Contact Center. **About arenaflex** arenaflex is a national leader in healthcare, providing innovative, patient-centered care to nearly 6 million patients across the United States. With a commitment to clinical excellence, health outcomes, and value-based care, arenaflex is dedicated to delivering exceptional patient experiences and improving the health and well-being of our communities. As a teammate at arenaflex, you will be part of a dynamic, collaborative environment that values diversity, equity, and inclusion. **Key Responsibilities** As an Experienced Customer Service Trainee, you will play a critical role in delivering exceptional customer service to patients, guarantors, insurance companies, physician offices, and government agencies. Your primary responsibilities will include: * Developing proficiency in answering customer inbound billing calls in a high-volume call center environment * Responding to customer inquiries with the ability to resolve and process most concerns on the initial call * Actively listening to customers, addressing their needs, resolving issues, and providing outstanding customer service * Working with appropriate departments to resolve questions and/or issues related to billing, coding, and denials * Educating customers regarding account concerns and providing clear explanations of medical billing processes * Accessing, understanding, and explaining necessary information from electronic patient billing and medical records systems * Investigating and responding to all phone and/or written inquiries from patients/guarantors, insurance companies, physician offices, and government agencies * Accurately documenting and updating patient account systems with all information received and action taken * Making changes to patient demographics and insurance information; submitting or resubmitting claims to the insurance company when appropriate * Requesting payment in full and processing payments using the online system * Establishing acceptable payment plans when payment in full cannot be made * Making appropriate patient account adjustments as necessary * Developing proficiency in responding to complaints and resolving problems using established service recovery guidelines * Handling all escalated calls, attempting to resolve issues before they become escalated complaints * Gathering and documenting information and troubleshooting customer inquiries and issues by recognizing trends and reporting to higher-level teams as needed * Proactively following up with customers about information as needed to answer inquiries and resolve issues **Essential Qualifications** * High School Diploma or GED required * 1 year of experience in medical billing, cash application, or insurance follow-up, including 6 months of call center experience * Demonstrated knowledge of healthcare, insurance terminology, and medical billing * Ability to interpret an explanation of benefits and understand the system adjudication process and determine how a claim was paid * Excellent customer service and follow-up skills * Ability to speak English with customers to resolve customer issues, along with research and document the call on a computer * Proficient computer skills (mail, email, and fax) including patient accounting systems * Ability to navigate within multiple systems and computer screens * Ability to perform basic math skills * Demonstrated ability to work well independently and as a team * Ability to follow and prioritize responsibilities * Strong multi-tasking, organizational, and time management skills * Adapts well to change * Ability to handle all escalated calls and resolve issues before they become escalated complaints * Ability to represent arenaflex and the company values to patients * Ability to work to balance all aspects of the call center's KPIs, including Quality, Attendance, Adherence, Call Productivity, etc. **Preferred Qualifications** * Licensure, registration, or certification in medical billing or a related field * Bilingual or multilingual skills * Experience working in a high-volume call center environment * Familiarity with electronic patient billing and medical records systems * Knowledge of insurance sequencing rules, medical billing guidelines, or laws **Work Environment and Culture** As a teammate at arenaflex, you will be part of a dynamic, collaborative environment that values diversity, equity, and inclusion. Our Revenue Cycle and Patient Billing Contact Center is a fast-paced, high-volume call center environment that requires strong communication, problem-solving, and customer service skills. We offer a comprehensive suite of benefits and well-being programs, competitive compensation, and opportunities for career growth and development. **Compensation and Benefits** * Base compensation within the listed pay range ($21.45 - $32.20) based on factors such as qualifications, skills, relevant experience, and/or training * Premium pay for select positions * Incentive pay for select positions * Opportunity for annual increases based on performance * Comprehensive benefits package, including: + Paid Time Off programs + Health and welfare benefits, such as medical, dental, vision, life, and Short- and Long-Term Disability + Flexible Spending Accounts for eligible health care and dependent care expenses + Family benefits, such as adoption assistance and paid parental leave + Defined contribution retirement plans with employer match and other financial wellness programs + Educational Assistance Program **How to Apply** If you are passionate about delivering exceptional customer service and navigating complex medical billing systems, we invite you to apply for the Experienced Customer Service Trainee position at arenaflex's Revenue Cycle and Patient Billing Contact Center. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or licenses. We look forward to reviewing your application and discussing this exciting opportunity with you! Apply for this job