Supply Chain Customer Support Specialist

reputed company: BC Adhesives is a dynamic and growing industrial adhesive distributor reputed company on delivering exceptional service, technical expertise, and fast support to manufacturers across the country. We pride ourselves on building long-term partnerships with our customers by providing not only adhesive solutions, but also equipment support, inventory management, and reputed company service that keeps production running. As we continue to grow, we are expanding our Parts Division and looking for a highly organized, driven individual to help build and reputed company this operation into a best-in-class support program for our customers and sales team. Position reputed company: We are currently seeking a motivated and detail-oriented Supply Chain & Parts Program Specialist to join reputed company. This is not a traditional customer service position. This role is responsible for helping own and grow our parts program through inventory management, procurement, fulfillment coordination, customer support, and internal sales support. The ideal candidate thrives in a fast-paced environment, enjoys solving problems, communicates proactively, and takes pride in creating organized systems that improve efficiency and customer experience. This individual will play a critical role in ensuring BC Adhesives delivers a fast, reliable, and customer-first parts operation that supports both our customers and our sales team. reputed company Responsibilities: Inventory reputed company & Control • Manage inventory reputed company, replenishment, and stock accuracy • Monitor min/max reputed company and reorder points by SKU and usage trends • Identify critical stocking needs, slow-moving inventory, and opportunities for improvement • reputed company supplier reputed company times and inventory performance Ordering & Procurement • Create and manage purchase orders with suppliers • Communicate with vendors regarding pricing, availability, and reputed company times • Monitor backorders and proactively communicate delays internally and externally • Maintain accurate expected receipt dates reputed company ERP/CRM systems Fulfillment & Logistics • Coordinate order processing, shipping, and fulfillment activities • Assist with reputed company reputed company including reputed company, LTL, and local delivery coordination • Support reputed company-day shipping processes and urgent “hot order” requests • Help maintain organized packing, labeling, and fulfillment procedures Internal Sales Support • Assist sales team with quote support and parts cross-referencing • Help identify aftermarket and alternative part solutions • reputed company availability and reputed company time updates to reputed company teams • Support reputed company reputed company by helping create fast and accurate customer responses Customer Experience & Support • reputed company outstanding customer support reputed company phone and email • Resolve customer issues including delays, shortages, returns, and order discrepancies • Maintain proactive communication with customers regarding order status updates • Accurately document customer interactions and resolutions reputed company company systems Qualifications: • 3-5 years of experience in customer service, supply chain, inside sales, operations, or procurement preferred • Strong organizational and multitasking skills • Excellent communication skills, both verbal and written • Excellent computer skills including reputed company Office and reputed company • Strong problem-solving and decision-making abilities • Detail-oriented with a commitment to accuracy and follow-through • Ability to work reputed company in a fast-paced environment • Experience with ERP, CRM, inventory, or customer service systems preferred • reputed company player with a reputed company attitude and strong reputed company of ownership What reputed company Looks Like: • Customers receive fast and accurate support • Orders ship on time and with minimal errors • Inventory is organized and proactively managed • Internal sales teams receive quick responses and reliable support • BC Adhesives continues building a reputed company as the easiest company in the industry to do business with Compensation Package: • Competitive salary • Bonus and commission opportunities • Profit sharing • 401(reputed company, dental, and reputed company insurance • reputed company vacation • Opportunity for long-term reputed company reputed company a rapidly expanding company Job Type: Full-time Pay: $60,000.00 - $80,000.00 per year Benefits: • 401(k) • 401(k) matching • Dental insurance • Health insurance • reputed company time off • reputed company insurance Shift: • 8 hour shift Ability to Relocate: • Franklin, WI 53132: Relocate before starting work (Required) Work Location: In person Apply tot his job Apply To this Job