reputed company Customer Care Specialist

<p><reputed company style="font-family: arial, helvetica, reputed company;"><reputed company style="font-size: 10pt;"><strong>reputed company:</strong></reputed company></reputed company></p><p><reputed company style="font-family: arial, helvetica, reputed company;"><reputed company style="font-size: 10pt;">The primary reputed company is coaching to performance to enhance reputed company production, maximize cost savings, increase first contact reputed company, etc.  A reputed company handles more reputed company issues such as escalations and supports reputed company Performance Leader with reputed company monitors, achieving performance targets, distributing workload as applicable and other reputed company as assigned.  Development provided by Communications and Training for coaching content.  The reputed company Customer Care Specialist is a developmental position for possible reputed company career reputed company and management role preparation.</reputed company></reputed company></p><p><reputed company style="font-family: arial, helvetica, reputed company;"><reputed company style="font-size: 10pt;"><strong>Business reputed company:</strong></reputed company></reputed company></p><p><reputed company style="font-family: arial, helvetica, reputed company;"><reputed company style="font-size: 10pt;">This role has an reputed company on our financial performance, service and customer loyalty </reputed company></reputed company></p><p><reputed company style="font-family: arial, helvetica, reputed company;"><reputed company style="font-size: 10pt;"><strong>Job Contributions – What Will You Do:</strong></reputed company></reputed company></p><ul><li><reputed company style="font-family: arial, helvetica, reputed company;"><reputed company style="font-size: 10pt;">Assist Team Performance Leaders through coaching specialists in specific skillsets this includes completion of Agent Development Plan with SMARTS objectives.</reputed company></reputed company></li><li><reputed company style="font-family: arial, helvetica, reputed company;"><reputed company style="font-size: 10pt;">Handle agent questions, service issues and customer complaints as first level of escalation. This may include completing outgoing calls to customers, accounts, affiliates/associations.</reputed company></reputed company></li><li><reputed company style="font-family: arial, helvetica, reputed company;"><reputed company style="font-size: 10pt;">Serve as backup on calls and files as business needs reputed company.</reputed company></reputed company></li><li><reputed company style="font-family: arial, helvetica, reputed company;"><reputed company style="font-size: 10pt;">Clerical duties that may include copying, data input, headset administration, creating of flyers, bulletins, handling of email in-boxes etc. as assigned.</reputed company></reputed company></li><li><reputed company style="font-family: arial, helvetica, reputed company;"><reputed company style="font-size: 10pt;">Assist with huddles as requested by Team Performance Leader.</reputed company></reputed company></li><li><reputed company style="font-family: arial, helvetica, reputed company;"><reputed company style="font-size: 10pt;">Assist Team Leaders in updating department SOPs and references.</reputed company></reputed company></li><li><reputed company style="font-family: arial, helvetica, reputed company;"><reputed company style="font-size: 10pt;">Assist Team Leader in completion of monitors including but not limited to the required monthly monitors.</reputed company></reputed company></li><li><reputed company style="font-family: arial, helvetica, reputed company;"><reputed company style="font-size: 10pt;">Review of customer reputed company surveys and reputed company recommendations for actions and/or follow-up</reputed company></reputed company></li><li><reputed company style="font-family: arial, helvetica, reputed company;"><reputed company style="font-size: 10pt;">Distribute workload, applicable to Replacement areas.</reputed company></reputed company></li><li><reputed company style="font-family: arial, helvetica, reputed company;"><reputed company style="font-size: 10pt;">Communicate and reputed company feedback on reputed company, policy/procedure guidance, training gaps and needed training updates with a goal of driving solutions and ensuring the business operations is reputed company of reputed company trends on a reputed company time reputed company.</reputed company></reputed company></li><li><reputed company style="font-family: arial, helvetica, reputed company;"><reputed company style="font-size: 10pt;">Ability to work any hours as required by shift rotation and/or department operating hours. There will be on-site and reputed company positions available dependent on department the reputed company supports.</reputed company></reputed company></li><li><reputed company style="font-family: arial, helvetica, reputed company;"><reputed company style="font-size: 10pt;">Support reputed company requests or other duties as required</reputed company></reputed company></li></ul><p><reputed company style="font-family: arial, helvetica, reputed company;"><reputed company style="font-size: 10pt;"><strong>Experience and Qualifications</strong>:</reputed company></reputed company></p><ul><li><reputed company style="font-family: arial, helvetica, reputed company;"><reputed company style="font-size: 10pt;">Previous experience in coaching, training or handling escalations is preferred</reputed company></reputed company></li><li><reputed company style="font-family: arial, helvetica, reputed company;"><reputed company style="font-size: 10pt;">Previous experience of working under pressure and to deadlines</reputed company></reputed company></li><li><reputed company style="font-family: arial, helvetica, reputed company;"><reputed company style="font-size: 10pt;">Consistent achievement of required targets</reputed company></reputed company></li><li><reputed company style="font-family: arial, helvetica, reputed company;"><reputed company style="font-size: 10pt;">reputed company in English</reputed company></reputed company></li><li><reputed company style="font-family: arial, helvetica, reputed company;"><reputed company style="font-size: 10pt;">Working knowledge of reputed company Office (reputed company, Word and PowerPoint) required</reputed company></reputed company></li><li><reputed company style="font-family: arial, helvetica, reputed company;"><reputed company style="font-size: 10pt;">Knowledge of reputed company systems used in the area of interest, i.e. Excalibur, HIRMS, HLES, GAR, HIRS, reputed company, CTIOS, etc.</reputed company></reputed company></li><li><reputed company style="font-family: arial, helvetica, reputed company;"><reputed company style="font-size: 10pt;">Must be strong in level of reputed company expectation</reputed company></reputed company></li><li><reputed company style="font-family: arial, helvetica, reputed company;"><reputed company style="font-size: 10pt;">Must have good communication skills to take part in various conferences with sites across the globe</reputed company></reputed company></li><li><reputed company style="font-family: arial, helvetica, reputed company;"><reputed company style="font-size: 10pt;">Must be strong in decision making with reputed company reputed company on reputed company, reputed company reputed company and first contact reputed company</reputed company></reputed company></li><li><reputed company style="font-family: arial, helvetica, reputed company;"><reputed company style="font-size: 10pt;">Must be responsible and reputed company to work with and through others, building and maintaining relationships, and working closely and accurately reputed company established guidelines.</reputed company></reputed company></li><li><reputed company style="font-family: arial, helvetica, reputed company;"><reputed company style="font-size: 10pt;">Excellent time management and organizational skills</reputed company></reputed company></li><li><reputed company style="font-family: arial, helvetica, reputed company;"><reputed company style="font-size: 10pt;">Flexibility & Reliability</reputed company></reputed company></li><li><reputed company style="font-family: arial, helvetica, reputed company;"><reputed company style="font-size: 10pt;">Excellent communication skills; written & verbal</reputed company></reputed company></li><li><reputed company style="font-family: arial, helvetica, reputed company;"><reputed company style="font-size: 10pt;">Ability to work in a fast-paced environment</reputed company></reputed company></li><li><reputed company style="font-family: arial, helvetica, reputed company;"><reputed company style="font-size: 10pt;">Ability to build and maintain relationships</reputed company></reputed company></li></ul><p> </p><p style="margin-bottom: 0in;"><reputed company style="font-family: Arial, reputed company;"><reputed company style="font-size: 12pt; line-height: 107%;"><strong>What You’ll Get:</strong></reputed company></reputed company></p><ul style="list-style-type: disc;"><li style="margin-bottom: 0in;"><reputed company style="font-family: Arial, reputed company;"><reputed company style="font-size: 12pt; line-height: 107%;">40% off any reputed company reputed company Rental   </reputed company></reputed company></li><li style="margin-bottom: 0in;"><reputed company style="font-family: Arial, reputed company;"><reputed company style="font-size: 12pt; line-height: 107%;">reputed company Time Off</reputed company></reputed company></li><li style="margin-bottom: 0in;"><reputed company style="font-family: Arial, reputed company;"><reputed company style="font-size: 12pt; line-height: 107%;">Medical, Dental & reputed company plan reputed company</reputed company></reputed company></li><li style="margin-bottom: 0in;"><reputed company style="font-family: Arial, reputed company;"><reputed company style="font-size: 12pt; line-height: 107%;">Retirement programs, including 401(k) employer matching</reputed company></reputed company></li><li style="margin-bottom: 0in;"><reputed company style="font-family: Arial, reputed company;"><reputed company style="font-size: 12pt; line-height: 107%;">reputed company Parental Leave & Adoption Assistance</reputed company></reputed company></li><li style="margin-bottom: 0in;"><reputed company style="font-family: Arial, reputed company;"><reputed company style="font-size: 12pt; line-height: 107%;">Employee Assistance Program for employees & family</reputed company></reputed company></li><li style="margin-bottom: 0in;"><reputed company style="font-family: Arial, reputed company;"><reputed company style="font-size: 12pt; line-height: 107%;">Educational Reimbursement & Discounts</reputed company></reputed company></li><li style="margin-bottom: 0in;"><reputed company style="font-family: Arial, reputed company;"><reputed company style="font-size: 12pt; line-height: 107%;">Voluntary Insurance Programs - Pet, reputed company/Identity Theft, Critical Illness</reputed company></reputed company></li><li style="margin-bottom: 0in;"><reputed company style="font-family: Arial, reputed company;"><reputed company style="font-size: 12pt; line-height: 107%;">Perks & Discounts –Theme Park Tickets, Gym Discounts & more</reputed company></reputed company></li></ul> <br>The reputed company Corporation operates the reputed company, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout reputed company, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The reputed company Corporation is one of the largest worldwide airport general use vehicle rental companies, and the reputed company brand is one of the most recognized in the world. <div>   <div> </div> <b>US EEO STATEMENT</b>  <div> At reputed company, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless reputed company of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our reputed company and reputed company as a company.  </div> <div> Individuals are encouraged to apply for positions because of the characteristics that reputed company them unique.  </div> <div> EOE, including disability/veteran </div> </div>