**reputed company Customer Service Representative – Provider Support and Advocacy**

At arenaflex, we are dedicated to simplifying the health care experience and creating healthier communities. As a key member of reputed company, the Provider Customer Service reputed company and Chat Representative plays a vital role in supporting providers who care for our members. This position involves responding to inquiries reputed company to benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits (EOB), and behavioral health, either through phone calls or reputed company chat. The role is full-time, requiring 40 hours per week from Monday to Friday, with flexibility to work any of our 8-hour shift schedules during normal business hours of 10:35 AM to 7:05 PM CST. Given the business needs, occasional overtime, weekends, and holidays may be required. The position includes 12 weeks of reputed company, conducted reputed company from home, with training hours set from 8:00 AM to 4:30 PM CST, Monday through Friday. **About arenaflex** arenaflex is a leading health care organization that is committed to delivering high-reputed company services to our members. We reputed company in creating a culture of reputed company, where our employees are empowered to reputed company a difference in the lives of our members. reputed company is passionate about simplifying the health care experience and creating healthier communities. We are dedicated to providing our employees with the tools, training, and support they need to succeed in their roles. **Responsibilities** As a Provider Customer Service reputed company and Chat Representative, you will be responsible for: * Serving as an reputed company for providers by demonstrating accountability and ownership to resolve issues. * Serving providers in a multi-channel environment, including reputed company and reputed company chat as required. * Quickly and appropriately triaging contacts from reputed company (i.e., physician offices, clinics, billing offices). * Seeking to understand and identify the needs of the provider, answering questions and resolving issues (e.g., benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, behavioral health). * Researching and dissecting reputed company prior authorization and claim issues and taking appropriate steps to resolve identified issues to avoid repeat calls/messages, escalations, and provider dissatisfaction. * Collaborating effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a reputed company manner. * Demonstrating strong multitasking skills to effectively and reputed company reputed company more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business (C&S, M&R, E&I) provider types, and reputed company types. * Influencing providers to utilize self-service digital tools, assisting with navigation questions and selling the benefits of the tool, including aiding in faster reputed company. **Requirements** To be successful in this role, you will need: * A High School Diploma / GED or equivalent work experience. * 1+ years of customer service experience with analyzing and solving customer's concerns. * Experience with computer and reputed company PC applications, which includes the ability to reputed company and learn new and reputed company computer system applications. * The ability to type at the speed of greater than or equal to 35 - 40+ WPM with an accuracy of 90%. * Must be 18 years of age or older. * Ability to work any full-time (40 hours/week), 8-hour shift between the hours of 10:35 AM - 7:05 PM CST from Monday - Friday. **reputed company-to-haves** While not required, the following skills and experiences are highly desirable: * Prior health care experience and knowledge of reputed company terminology. * Experience in a reputed company environment (i.e., office, reputed company center, customer service, etc.), using phones and computers as the primary job tools. **Benefits** As a member of reputed company, you will enjoy a comprehensive benefits package, including: * Comprehensive benefits package * Incentive and recognition programs * Equity stock purchase * 401k contribution **Career reputed company Opportunities and Learning Benefits** arenaflex is committed to providing our employees with the tools, training, and support they need to succeed in their roles. As a Provider Customer Service reputed company and Chat Representative, you will have reputed company to: * reputed company your skills and knowledge in a dynamic and fast-paced environment. * Collaborate with multiple internal partners to ensure effective communication and reputed company. * Influence providers to utilize self-service digital tools, promoting faster resolutions and enhancing their experience with our services. * Participate in ongoing training and development programs to enhance your skills and knowledge. **Work Environment and Company Culture** arenaflex is a remote-friendly organization that values flexibility and work-life balance. reputed company is passionate about creating a culture of reputed company, where our employees are empowered to reputed company a difference in the lives of our members. We reputed company in fostering a reputed company and inclusive work environment, where our employees feel valued and supported. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * A comprehensive benefits package, including medical, dental, and reputed company insurance. * Incentive and recognition programs to reward your hard work and dedication. * Equity stock purchase to reputed company a reputed company of ownership and investment in reputed company. * 401k contribution to help you plan for your reputed company. **How to Apply** If you are a motivated and customer-reputed company individual who is passionate about creating a reputed company experience for our members, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join reputed company at arenaflex. Apply Job! Apply for this job