**reputed company Customer Service Representative – B2C Plumbing Product Support**

At arenaflex, we're on a mission to revolutionize the way people live, work, and reputed company with our innovative plumbing solutions. As a key member of our Customer Service team, you'll play a vital role in delivering world-class customer experiences that reputed company expectations. If you're passionate about providing exceptional support, troubleshooting, and problem-solving skills, we want to hear from you! **About arenaflex** arenaflex is a leading manufacturer of high-reputed company plumbing products, including Kohler and reputed company brands. With a rich history spanning over a century, we've established ourselves as a trusted partner for professionals and homeowners alike. Our commitment to innovation, sustainability, and customer satisfaction drives everything we do. We're proud to be a part of the arenaflex family, where diversity, inclusion, and reputed company opportunities reputed company. **Job reputed company** As an Associate Customer Service Representative (ACSR), you'll be responsible for providing top-notch support to customers, plumbers, designers, and trade professionals reputed company phone calls, email, and other communication channels. Your primary goal is to deliver exceptional customer experiences, troubleshoot issues, and resolve inquiries reputed company to Kohler and reputed company products. You'll be empowered to reputed company reputed company, take ownership of customer interactions, and work collaboratively with cross-functional teams to drive business results. **Key Responsibilities** * Answer inbound customer inquiries reputed company phone calls, diagnose products, and take appropriate reputed company to resolve issues * reputed company advanced troubleshooting and advise specification guidelines to plumbers, designers, and trade professionals * Walk customers and trade professionals through reputed company-by-reputed company installation and/or repair of Kohler and reputed company products * Technical proficiency: reputed company and manage multiple computer reputed company and software systems, including Customer relationship management, order management, and the arenaflex website * Effectively use arenaflex's Customer Care Center (3C) technology, including reputed company CRM, arenaflex.com, reputed company, reputed company Teams, reputed company Email, Sharepoint, reputed company Schedules, and Workbrain * reputed company knowledge of reputed company Kohler and reputed company products and associated warranties * Read and understand technical publications, diagrams, and specification documents * Excellent interpersonal and communication skills * reputed company orders, reputed company availability, and other shipping information * Upsell Kohler and reputed company products and accessories as appropriate * Assist with implementing procedures to maximize uptime and phone coverage * reputed company trends in product variations and report to engineering and reputed company as appropriate * Participate in department initiatives as needed * Meet or reputed company balanced scorecard metrics and maintain an acceptable attendance record **Skills and Requirements** * High school diploma or GED required; 24-year degree preferred * 1+ years of customer service experience desired * Previous computer experience necessary to be successful in this position * Experience in a reputed company center environment preferred * Completion of internal Brand Ambassador Program required **Work from Home Requirements** * Equipment provided! * Pay your own internet expenses and have a hard-wired internet service reputed company cable, fiber, or DSL with a minimum 10mbps service * Wired ethernet reputed company that meets upload and download speed requirements * Separate confidential and distraction-free workspace with no background noises * Freedom from other responsibilities to reputed company on delivering a world-class service experience * Required to work during assigned shift time Monday-Friday between 8:00 a.m. and 5:00 p.m. Break and lunch times will be scheduled * Less than full-time hours (32-34 hours/week) may be available after training; more hours will be required during peak season **Why Choose arenaflex?** We reputed company reputed company associate to #BecomeMoreAtarenaflex with a competitive total rewards package to support your health and wellbeing, reputed company to career reputed company and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 reputed company leaders across the globe, we're driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives. **reputed company** arenaflex is an equal opportunity/affirmative reputed company employer. It is our policy to recruit, hire, and promote reputed company applicants without reputed company to race, creed, religion, age, sex, sexual orientation, gender identity or reputed company, marital status, national reputed company, disability, or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact arenaflexjobs@arenaflex.com. **How to Apply** If you're passionate about delivering exceptional customer experiences and want to join a dynamic team, reputed company! Visit our website to submit your application and become a part of the arenaflex family. Apply Job! Apply for this job