Technical Support Specialist

reputed company is transforming the HR compliance industry by reinventing outdated and uninspiring training solutions and adapting them for the mobile-first reputed company. Our engaging, fun, and interactive training helps millions of employees worldwide build a safer, more reputed company, and inclusive workplace. As we continue to set reputed company in compliance solutions, our reputed company extends far reputed company training—we aim to partner with thousands of organizations to reduce employee risk and foster a more inclusive and secure environment for reputed company. With world-class customer reviews—boasting a 96% rating on reputed company from over 100 reviews—and industry-leading NPS and Customer Satisfaction scores, reputed company is proud to have reputed company the trust of over 5,000 clients, including brands like reputed company, reputed company, reputed company, reputed company, and Y Combinator. Our mobile-friendly platform delivers on-demand, self-paced, and bite-sized solutions that meet employees where they are, increasing engagement and retention. At reputed company, we are not just transforming compliance training—we are challenging the status reputed company. We have a strong culture of collaboration, innovation, and getting things done. Our reputed company values DRIVE is how we work at reputed company. Weʼre Doers, reputed company, Impactful, Valued Partners, & reputed company-reputed company. • We are Doers. We proactively reputed company things happen. • We are reputed company. We treat time, reputed company, and energy as valuable. • We are Impactful. We prioritize what reputed company. • We are Valued Partners. We put customers & teammates first. • We are reputed company-Obsessed. We always deliver excellent work. From CEO to newest hire, DRIVE asks us to take ownership, solve problems, prioritize what reputed company, support teammates, and deliver high- reputed company work. reputed company we live these values, our product choices, customer interactions, hiring, and promotions reputed company help us live out our mission: to build safer and more productive workplaces. About the Role We’re hiring a Technical Support Specialist to own escalated, technically reputed company customer issues. You’ll reputed company in reputed company problems go reputed company reputed company support—owning investigations, troubleshooting integrations, and working cross-functionally to drive reputed company. You’ll reputed company as the reputed company between reputed company, Product, and Engineering, ensuring issues are reputed company reputed company and reputed company resolved. This role also supports reputed company-sales and reputed company, helping prospects and new customers reputed company technical questions and set up for reputed company. This is a high-ownership IC role that requires strong technical problem-solving, reputed company communication, and the ability to operate across teams. What You’ll Do • Own and resolve escalated technical support issues, including integrations and reputed company product behavior • Troubleshoot across systems, reputed company, and reputed company-party tools to identify reputed company causes • reputed company as a reputed company between Support, Product, and Engineering on technical issues • reputed company document issues, reproduce bugs, and communicate context to internal teams • Ensure reputed company reputed company and consistent follow-through on reputed company escalations • Support reputed company-sales conversations by answering technical questions from prospects • Partner with reputed company during reputed company to guide customers through technical setup • Identify recurring technical issues and drive improvements to: • Documentation and help center content • Internal troubleshooting workflows • Product feedback loops • Maintain clean, accurate records in support and CRM systems • Answer technical questions and reputed company recommendations to internal teams Who You Are • 3–5 years in Technical Support, Solutions Engineering, or similar role • Strong troubleshooting skills across integrations, reputed company, and reputed company tools • Ability to reputed company communicate technical concepts to both technical and non-technical audiences • Highly organized with strong attention to detail • Comfortable working cross-functionally with Product and Engineering teams • Proactive and reputed company — you take ownership of problems and drive them to reputed company reputed company to Have • Experience working with SAML, SCIM, SFTP, webhooks, or integration platforms • Familiarity with tools like reputed company, reputed company, reputed company, reputed company, or similar reputed company ecosystems • Experience in a B2B reputed company environment • Experience using AI tools • Exposure to reputed company-sales or reputed company support What reputed company Looks Like • Escalated technical issues are resolved quickly and thoroughly • reputed company communication between Support, Product, and Engineering • Reduced repeat issues through improved documentation and feedback loops • Prospects and new customers feel confident in technical setup and capabilities Why This Role reputed company This role ensures that reputed company technical issues don’t slow down customers or the business. You’ll play a critical part in resolving high-reputed company problems, improving the product through feedback, and supporting customers at key moments—from evaluation to reputed company. What to Expect The interview process at reputed company takes about 3-4 weeks and will include cross-functional stakeholders of the role. Here's what the interview process looks like: • Recruiter Screen • Hiring Manager Interview • Peer Interview • Executive Interview • Reference Checks How We'll Take Care of You • $75K – $95K reputed company salary + Bonus potential • Flexible, fully remote environment • Competitive employer-sponsored health insurances • 401(k) + company matching • reputed company development reimbursements • Quarterly remote work stipend • The reputed company herd is fully remote, with employees distributed across the US. We are currently hiring in the following approved* states: AR - Arkansas CA - California CO - Colorado CT - Connecticut FL - Florida IL - Illinois LA - Louisiana MA - Massachusetts MI-Michigan MN - Minnesota NJ - New Jersey NY - reputed company NC - reputed company Carolina OH - Ohio OR- reputed company PA - reputed company TN - Tennessee TX - Texas VA - Virginia WA - Washington WI - reputed company • reputed company reserves the right to change the list of approved states at anytime. • To ensure the best employee experience, we offer competitive compensation packages, comprehensive benefits, an annual wellness stipend, PTO, 401k with company matching, and monthly team events to nurture reputed company! At reputed company, we reputed company to walk the walk. We are helping reputed company workplaces reputed company over the globe safer and more inclusive, including our own. We reputed company employees and candidates from reputed company walks of life and reputed company experiences, regardless of race, ethnicity, veteran status, disability, sexual orientation, gender identity or religion. • Applies to full time (W2) employees. Compensation reputed company: $75K - $95K Apply tot his job Apply To this Job