Technical Product Support

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go. Where is the work: Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires. What's in it for you As a Unitary Product Support Engineer, you will spend time supporting questions from Trane account managers and our distribution partners. You’ll be working on a team that is intently focused on continuous learning and continuous improvement. To support the field, you’ll become an expert in a product category, you’ll provide internal and external training, you’ll develop and coach selling strategies, and you’ll be on a team that is committed to success. This is an opportunity to join a dynamic group where you can make a significant impact. What you will do Provide technical and marketing/sales support to the Trane sales organization through phone/email support, and direct customer interaction. Support Trane’s mission and vision by hosting customer plant visits, delivering educational product presentations, and leading informative plant tours. Travel to sales offices, corporate events, and customer sites in support of Trane Unitary equipment where you’ll provide educational product presentations, join/lead sales discussions, and support tradeshow exhibits. Working with Marketing and Product Management, establish product lines’ “selling stories” and ensure that the field sales teams are familiar with the stories. Participate in creative thinking, team decision-making and problem solving with cross-functional teams. Support Trane Sales Tools software by developing software requirements that improve the system’s capabilities and by helping the field sales organization with equipment selections and configurations. Participate on projects including new product development, developing marketing/promotional/technical content, and improving/developing sales tools. Support a professional field and customer focused environment, with measurements in place to track performance and improve the process. Provide product training to field sales engineers and other sales associates. Develop an understanding of our competitor’s products and capabilities and you’ll develop strategies to help improve Trane products. Coach Account Managers through developing solutions to challenging customer applications. Working with Engineering and Product Management, develop functional specifications for new product features and applications. What you will bring Bachelor's degree in engineering, engineering technology, business or equivalent from a four-year college or university (preferred); completion of the Trane graduate training course, or equivalent combination of education and experience. Excellent written and verbal communication skills. Must be able to travel 10-15% of the time. Key Competencies: Excellent and demonstrated problem solving skills. Demonstrated leadership in a prior role, project team, or volunteer organization and shows a desire to be a leader in this organization. Can develop and deliver compelling and education product presentations. Is always seeking the best possible outcome for our customers. Can articulate the connection between Product Support’s role to sales, revenue, and margin. Strong competency with Office tools; Word, Excel, and PowerPoint. Annual Base Salary Range or Hourly Base Pay Range: $66,816.66 - $93,309.99 Compensation Type: Salary Incentive Eligible: No Sales Commission Eligible: No Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status. Safety Sensitive Role: No The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening. We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status. At Trane Technologies, we’re climate innovators with the courage to look at our world’s challenges and see endless opportunities. We aren’t afraid to make bold commitments that set new standards to enhance the health and well-being of our employees, customers, communities, and the planet we share. Learn more about what we do & how we do it. Joining the Trane Technologies team is more than just a job – it’s the beginning of a career full of purpose, impact, and meaningful contributions that challenge what’s possible for a more sustainable future. Together, we know we can change the world. With an inclusive culture, benefits to support you and your family, limitless opportunities to grow, flexibility to help you balance life’s demands, and more – you’ll be supported to thrive at work and at home. Learn more about building a career with us. That's okay! Share your skills, interests, and experience with us by building your Talent Profile to allow us to keep you in mind for future opportunities to join our team. At Trane Technologies, we believe in providing equal access and opportunity for all. We are committed to providing reasonable accommodations to our candidates and employees who may need assistance with application or recruitment processes due to disability or impairment. To request an accommodation, please contact us at: app_accommodations@tranetechnologies.com