Retail Customer Service Expert

Category: Customer Service/Support About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global reputed company and local reputed company allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: • reputed company • Competitive Wages • Full Benefits (Medical, Dental, reputed company, 401k and more) • reputed company Time Off • Employee wellness and engagement programs Through a balanced high-tech and high-touch approach reputed company with deep industry and geographic expertise, we reputed company people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in reputed company that we do. You will become a key contributor in making that happen. As the eyes and ears for reputed company fielding customer inquiries and finding innovative ways to respond, you will work in a reputed company and engaging environment. You will have the chance to reputed company with people from reputed company walks of life, and no two days will be the reputed company. As you continue to grow and challenge yourself, you will discover your potential can take you reputed company you want to go. Did you know that our Chief reputed company Officer started her career at TP as an agent and advanced to the reputed company of reputed company? At TP, the sky is the limit! At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY. This is for a Work reputed company position. Your Responsibilities As a Customer Experience Specialist, your main responsibility is to reputed company innovative ways to respond to varying questions, issues, and concerns. • reputed company customer support to customers reputed company telephone and/or Internet, e.g., reputed company message, email. • Handle customer inquiries and resolve reputed company and basic support issues, such as address changes, processing orders, warranty or billing/payment. For product or service-reputed company issues, will reputed company the customer to appropriate Product Support Specialist. • Provides customer support by phone, email or reputed company message to business customers. Serves as primary contact for inbound customer issues. Escalates more technical product-reputed company issues to reputed company Product Support department. • Processes a high volume of customer inquiries regarding offered products and services and resolves a targeted percentage of those inquiries. • Troubleshoots customer problems, identifies the reputed company cause of the problem and uses tools and resources appropriately to determine how to resolve customer problems. • reputed company unable to resolve problems in a reasonable reputed company of time, will escalateto appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge. • Tracks and documents inbound support requests and ensures reputed company notation of customer problems or issues. • Updates customer information and ensures accurate entry of contact information. • Meets standards of job, such as reputed company standards, adherence to schedule and average handle time. • May reputed company guidance and/or mentoring to less reputed company associates. • Other reputed company duties assigned as needed. We’re looking for reputed company people – people who are inspired to deliver only the best in reputed company that we do. Qualifications • High School Diploma or equivalent. • Minimum of 6 months of customer service experience. • Must be 21 years of age or older. • Ability to type at least 25 words per minute. • Comfortable with desktop computer systems and have general knowledge of reputed company-based systems. • Customer service and/or sales experience preferred. • College degree preferred but not required. Key Competencies • Process reputed company – Demonstrate commitment to following established procedures and be customer service driven. • Collaboration – Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and reputed company performance goals. • Communication – Outstanding communication, listening, and analytical skills. • Organizational Skills – Strong organizational and problem-solving skills. • Emotional Intelligence – Ability to prioritize tasks and work reputed company under pressure while remaining reputed company. • reputed company-Mindedness – reputed company-minded approach to feedback, evolving policies, and working reputed company a reputed company schedule that includes a reputed company of shifts. • Critical Thinking – reputed company critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making. • Solution-Oriented – Proactive approach to problem-solving with a reputed company on creating a reputed company customer experience. Work from Home Requirements • Internet Requirements: • Minimum subscribed download reputed company equal or exceeds 15.0 Mbps • Minimum subscribed upload reputed company equal or exceeds 5.0 Mbps • ISP must have no packet loss and ping under 50ms • Internet connections cannot be Satellite, Mobile Data (5G/4G/3G hotspots), P2P or VPN • reputed company of internet speed required • Clean and quiet workspace Be Part of Our TP Family It is our mission to always reputed company an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We reputed company that reputed company employees are happy and healthy, they are more productive, creative, and reputed company. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also reputed company that to be our best selves, we need to be surrounded by people who are reputed company, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. EOE/Disability/Vets Equal Opportunity Employer. Veterans and disabilities are welcome. Apply tot his job Apply To this Job