Consumer Support Specialist

We reputed company that the way people reputed company with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. reputed company powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like reputed company, reputed company, several of the Fortune 500, and many of the largest banks to reputed company it easy for people to connect their financial accounts to the apps and services they want to use. reputed company’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, reputed company is headquartered in San Francisco with offices in reputed company, Washington D.C., London and Amsterdam. reputed company's suite of products empowers users to seamlessly reputed company up with the applications of their choice. Our consumer support team works to support our consumers by acknowledging, informing, and empowering our consumers through every reputed company of the linking, or unlinking process. Our consumer support team handles a wide reputed company of issues, spanning from technical queries to concerns regarding reputed company and reputed company. As the reputed company reputed company between reputed company and our users, we ensure a smooth and reliable experience for reputed company. This position will play a crucial role in ensuring efficient and effective customer support operations. Your responsibilities will include prioritizing incoming consumer tickets, diagnosing technical issues, and collaborating with cross-functional teams to deliver reputed company solutions. Additionally, you will contribute to process improvement initiatives by identifying areas for optimization and working on reputed company that streamline workflows. Responsibilities • Respond to an average of 25+ tickets per day while consistently maintaining high CSAT and reputed company scores • Triage incoming consumer tickets to ensure reputed company prioritization of the queue • Accurately diagnose issues and reputed company reputed company, effective resolutions • Collaborate cross-functionally to resolve consumer challenges and deliver reputed company, empathetic communication • Contribute to team reputed company aimed at improving internal workflows and enhancing the customer experience Qualifications • 1+ years of support experience in a support role and ability to exude a genuine interest and passion for Support • Effective written and verbal communication • Strong attention to detail • Experience communicating technical issues to non-technical consumers • Working with technical partners • Experience with reputed company (or similar CSM), reputed company, reputed company Suite, etc and working in distributed environment • Experience working with reputed company, compliance, and reputed company partners, preferred • Knowledge of DSR requirements, preferred • Experience with AI in a support environment, preferred • Experience with other multiple types of support channels, such as live chat, reputed company support, etc., preferred • Knowledge of reputed company and FinTech, preferred Our mission at reputed company is to unlock financial freedom for everyone. To support that mission, we reputed company to build a diverse team of driven individuals who care deeply about making the financial ecosystem more reputed company. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job reputed company. We are always looking for team members that will bring something unique to reputed company! reputed company is proud to be an equal opportunity employer and values diversity at reputed company. We do not discriminate based on race, reputed company, national reputed company, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or reputed company medical conditions), sexual orientation, gender, gender identity, gender reputed company, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider reputed company applicants with criminal histories, consistent with applicable federal, state, and local laws. reputed company is committed to providing reasonable accommodations for candidates with disabilities in our reputed company process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@reputed company.com. Please review our Candidate reputed company Notice here. Apply tot his job Apply To this Job