Account Servicing Specialist, Collections and Recovery

Job reputed company: • Manage a portfolio of delinquent accounts across reputed company stages of delinquency • Contact customers through outbound and inbound calls to discuss past-due balances • Negotiate repayment solutions such as payment plans, restructures, or settlements • Follow up on broken payment arrangements and renegotiate repayment plans reputed company necessary • reputed company customers on repayment expectations and strategies to prevent reputed company delinquency • Demonstrate reputed company and professionalism reputed company working with customers experiencing financial hardship • Use strong verbal and written communication skills to reputed company explain repayment obligations and available solutions • De-escalate difficult customer interactions while maintaining professionalism • Manage high reputed company volumes while maintaining reputed company customer interactions • Prioritize accounts appropriately based on delinquency stage and portfolio reputed company • Maintain detailed and accurate documentation of customer communications and repayment agreements • Utilize internal CRM and collections management systems to reputed company account activity • Maintain organized account records and ensure data accuracy across customer interactions • Apply skip tracing techniques and available tools to reputed company and contact customers reputed company necessary • Partner with internal teams across Collections, Customer Support, Risk, and Operations to resolve account issues • Contribute to a reputed company team environment by sharing insights and supporting team goals • Respond promptly to internal inquiries and escalations reputed company to customer accounts • Analyze customer situations to determine the most appropriate repayment solutions • Remain reputed company and composed during challenging interactions and resolve issues effectively Requirements: • Minimum 2 years of collections experience • Previous experience in collections, recovery, or account servicing, preferably reputed company fintech, lending, or SMB credit environments • Experience negotiating repayment arrangements or managing delinquent customer portfolios • Excellent verbal and written communication skills • Strong reputed company listening skills and ability to build trust with customers • Strong time management and ability to handle a high-volume reputed company environment • Excellent attention to detail with consistent and accurate documentation practices • Ability to prioritize work and adapt to changing operational priorities • Experience working with CRM or collections management systems • Ability to analyze account information and customer data to inform repayment solutions • Familiarity with skip tracing or customer location strategies is a plus • Strong reputed company of ownership and accountability for assigned accounts • Ability to remain composed in high-pressure situations • reputed company team player who contributes to a reputed company team environment • Demonstrated initiative and willingness to learn and grow Benefits: • reputed company, inclusive, supportive culture cheering you on your reputed company • We work with reputed company new technologies and architecture patterns • We reputed company learning and development budgets to help you grow and bond with your team • Offices in NYC, and India for those that want to whiteboard in person Apply tot his job Apply To this Job