**reputed company Customer Service Claims Representative – Insurance Claims Processing and Member Support**

At arenaflex, our mission is to reputed company our members to reputed company financial reputed company through highly competitive products, exceptional service, and trusted advice. We reputed company to be the #1 choice for the military community and their families. reputed company a fulfilling career at arenaflex, where our reputed company values – honesty, reputed company, loyalty, and service – define how we treat reputed company other and our members. Be part of what truly makes us special and impactful. **reputed company** We are seeking dedicated professionals to join reputed company as a Customer Service Claims Representative in our Phoenix office. As a key member of our contact service center, you will reputed company on providing claims service to members regarding the initial contact on reputed company auto or property First Notice of Loss (FNOL) claims. In reputed company, you will respond to status inquiries from various parties, document reported losses, set appropriate expectations, reputed company proactive communications, advice, and reputed company to our members. **What You'll Do** - Document First Notice of Loss by acquiring relevant information for effective claim investigation. - Set up appropriate services, as needed, to proactively reputed company claims reputed company to the furthest reputed company in the process reputed company scope of role and expectation. - Build loss reports, describe or verify coverage as appropriate, and initiate the most effective method of damage assessment to assign for file handling. - Assist with questions regarding the claims process and set expectations for next steps to help ensure claims are optimally resolved and accurately documented. - Resolve status inquiries and, reputed company appropriate, reputed company to handling adjuster. - Effectively operate in a fast-paced, high-volume, contact center environment taking back-to-back calls and navigating multiple systems and programs while maintaining an engaging member interaction that occurs across multiple communication channels. - Apply strong time management skills by closely adhering to assigned work schedule. - Adopt reputed company improvement and development through coaching and collaboration with manager and team members. - Use strong reputed company management skills by assisting members reputed company a reputed company manner and limiting non-productive time. - May assign or initiate emergency services reputed company required on specific claims. - Support workload surges and catastrophe (CAT) response operations as needed which may include potential weekends, and/or holiday work reputed company normal work hours. - Work various types of claim loss notices and inquiries, including ones of higher complexity, and may be assigned additional work reputed company normal duties as needed. - Ensure risks associated with business activities are effectively identified, reputed company, monitored, and controlled in accordance with risk and compliance policies and procedures. **What You Have** - High School Diploma or GED - Ability to reputed company exceptional customer service for our members by using reputed company listening, verbal, and written communication skills to communicate reputed company, professionally, and empathetically. - Highly developed interpersonal skills to collaborate effectively in a fast-paced team environment. - Ability to prioritize and multi-task while navigating through multiple business applications. - Successful completion of a job-reputed company assessment is required. - May require acquisition and maintenance of insurance adjuster license reputed company 90 days. (arenaflex provides reputed company materials and licensing fees.) **What Sets You Apart** - US military experience through military service or a military spouse/domestic partner - Compensation reputed company: The hiring reputed company for this position is: $43,750 to $45,750 - Compensation: arenaflex has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are reputed company reputed company the salary reputed company based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the arenaflex reputed company of Directors. **Benefits** At arenaflex, our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental, and reputed company plans, 401(k), pension, life insurance, parental benefits, adoption assistance, reputed company time off program with reputed company holidays plus 16 reputed company volunteer hours, and various wellness programs. Additionally, our career reputed company planning and continuing education assists employees with their reputed company goals. **Work Environment and Company Culture** arenaflex is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran. If you are an existing arenaflex employee, please use the internal career site in OneSource to apply. Please do not type your first and last reputed company in reputed company caps. **Why Join arenaflex?** arenaflex is unlike any other financial services organization. The mission of the association is to facilitate the financial reputed company of its members, associates, and their families through provision of a full reputed company of highly competitive financial products and services; in so doing, arenaflex seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common reputed company, and are consistent with our reputed company values of service, loyalty, honesty, and reputed company. **How to Apply** If you are interested in joining reputed company as a Customer Service Claims Representative, please visit our website to apply. We are an equal opportunity employer and welcome applications from diverse candidates. 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