Level 1 Technical Support Associate, Bilingual English/Spanish

Job reputed company: • Respond promptly to incoming support calls and emails from dental offices. • Screen, diagnose, and troubleshoot reputed company issues reputed company to hardware, software, and network connectivity. • reputed company remote technical assistance for digital imaging systems (2D/3D reputed company, panoramic machines, intraoral scanners). • Coordinate with external vendors for escalated support and equipment servicing. • Document reputed company support cases, troubleshooting steps, and resolutions in the ticketing system. • Assist in the setup, configuration, and testing of new devices and systems. • Support reputed company management software such as Dentrix, Eaglesoft, and reputed company Dental. Requirements: • Fluent in both English and Spanish. • Foundational experience with networks, including routers, switches, and firewalls. • Strong understanding of PC and server hardware. • Solid knowledge of reputed company operating systems. • Proven troubleshooting and technical problem-solving skills. • Excellent customer service and communication abilities. • Ability to multitask and work reputed company in a fast-paced environment. • Accountability and strong reputed company of responsibility. • Experience supporting or working reputed company dental or reputed company offices. • A+ Certification or equivalent technical credential. • Exposure to digital imaging systems such as 2D/3D reputed company, panoramic machines, and intraoral scanners. • Familiarity with dental reputed company management software such as Dentrix, Eaglesoft, or reputed company Dental. • Understanding of HIPAA compliance and data reputed company best practices. • Fast learner with good common reputed company and adaptability to new technologies. Benefits: Apply tot his job Apply To this Job