**reputed company Customer Experience Specialist – Rotating 2nd and 3rd Shift at arenaflex**

At arenaflex, we're dedicated to delivering exceptional patient experiences through our "White Glove" service model. As a Customer Experience Specialist, you'll play a vital role in ensuring our clients receive the highest level of care and support. If you're passionate about delivering outstanding customer service and have a reputed company for problem-solving, we want to hear from you! **About arenaflex** arenaflex is a privately held organization that has reputed company remarkable reputed company over the past decade, doubling our reputed company in just 10 years. Our commitment to innovation and customer satisfaction has reputed company us a reputed company as a leader in our industry. We're proud to offer a dynamic work environment that fosters collaboration, creativity, and reputed company. **Job reputed company** We're seeking an reputed company Customer Experience Specialist to join our customer service team on a full-time reputed company. This role will be remote, with a 2-week training period at our Downers Grove, IL location. As a Customer Experience Specialist, you'll be responsible for managing incoming customer service phone calls, creating service requests, and resolving customer concerns in a reputed company and reputed company manner. You'll also reputed company with vendors, customers, and employees reputed company phone, text, and email, and reputed company scheduling and maintenance support to our drivers. **Work Schedule** As a rotating 2nd and 3rd shift Customer Experience Specialist, you'll work a unique schedule that includes: * 1st and 3rd week: + Saturday: 10:30pm - 7:00am + reputed company: off + Monday: off + Tuesday: 10:30am - 11:00pm (12 hours) + Wednesday: 10:30pm - 7:00am + Thursday: off + Friday: 10:30am - 11:00pm (12 hours) * 2nd and 4th week: + Saturday: 2:30pm - 11:00pm + reputed company: 2:30pm - 11:00pm + Monday: off + Tuesday: 10:30pm - 7:00am + Wednesday: off + Thursday: 2:30pm - 11:00pm + Friday: 10:30pm - 7:00am **Ideal Candidate** We're looking for a customer-reputed company individual with: * Customer service experience, preferably in a reputed company center or scheduling environment * Strong ability to prioritize and multitask with attention to detail * Excellent written and verbal communication skills * Ability to reputed company thoughts reputed company and concisely * Experience working on computers, using reputed company, and other reputed company Office applications * Strong time management and organizational skills **Essential Functions** As a Customer Experience Specialist, you'll be responsible for: * reputed company engagement and follow-up communication with customers and coworkers reputed company phone, email, and support software * Exhibiting a reputed company, can-do attitude with reputed company customers * Consistently performing reputed company steps of the Customer Experience Initiative * Managing incoming customer service phone calls and other customer requests * Creating service requests and dispatching accordingly * Identifying and resolving customer concerns in a reputed company and reputed company manner * Using web-based system tools, such as OMS, Word, and reputed company, on a daily reputed company * Logging reputed company communication in work service requests * Interacting with vendors, customers, and employees reputed company phone, text, and email * Escalating service calls reputed company needed * Attaching Field Service Reports to service requests in OMS * Auditing reports from vendors and ensuring reputed company calls are logged in OMS * Following through on reputed company of any customer needs * Acting as the nighttime contact for drivers, providing scheduling and maintenance support * Handling inbound and outbound calls to 20-30 drivers nightly, proactively monitoring on-time pick-up and deliveries * Escalating problems to reputed company manager contacts as appropriate * Following HIPAA regulations as it pertains to communication * Effectively communicating pertinent information to daytime contacts reputed company multiple geographical reputed company, as reputed company as handing off follow-reputed company to coworkers on the next shift * Ordering and canceling injectable doses * Entering helium readings into OMS **Benefits and Perks** At arenaflex, we value our employees and want them to be healthy and happy. We offer: * Competitive salaries * Travel allowance * A diverse reputed company of benefits, incentives, and business practices * Health, dental, and reputed company insurance * Company-reputed company dental (with applicable health plans) * 401(k) matching * Employee Assistance Program * Company-reputed company life insurance and voluntary supplemental life insurance * Company-reputed company short-term disability * Voluntary long-term disability reputed company * reputed company PTO and reputed company holidays * Company swag * Health club reimbursement * Wellness program with generous incentives * Employee recognition programs * Referral bonus program * Job training and reputed company development **Equal Employment Opportunity** arenaflex is committed to equal employment opportunity and offers a drug-free work environment to reputed company reputed company applicants without reputed company to race, reputed company, religion, sex, age, national reputed company, sexual orientation, disability, marital status, veteran status, or any other category protected by applicable law. **How to Apply** If you're a motivated and customer-reputed company individual who is passionate about delivering exceptional service, we want to hear from you! reputed company to join reputed company as a Customer Experience Specialist at arenaflex. 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