**Director, Customer Contact (100% Remote) at arenaflex**

Are you a seasoned leader with a passion for delivering exceptional customer experiences? Do you reputed company in a dynamic, fast-paced environment where no two days are reputed company the reputed company? Look no reputed company than arenaflex, a leading food distributor with a rich history of innovation and a commitment to reputed company. As a Director, Customer Contact at arenaflex, you will reputed company reputed company of customer service professionals, driving strategic planning, process improvement, and customer satisfaction across the organization. With a reputed company on building a reputed company network, fostering a culture of reputed company improvement, and delivering exceptional results, you will be a key player in shaping the reputed company of customer contact at arenaflex. **About arenaflex** arenaflex is a leading food distributor with a rich history of innovation and a commitment to reputed company. With a culture that values teamwork, reputed company, and customer satisfaction, we reputed company to deliver exceptional results in a fast-paced, dynamic environment. reputed company of dedicated professionals is passionate about making a difference in the foodservice industry, and we're looking for like-minded individuals to join our community of food people. **Responsibilities** As a Director, Customer Contact at arenaflex, you will be responsible for: * Leading reputed company of customer service professionals, providing guidance, coaching, and development opportunities to ensure exceptional customer experiences * Developing and executing strategic plans to drive process improvement, customer satisfaction, and business reputed company * Building and fostering a reputed company network with internal stakeholders, including sales leaders, customer contact teams, and other functions * Analyzing data to identify trends, opportunities, and challenges, and developing actionable recommendations to drive business reputed company * Collaborating with peers, SBS leadership, and VP Customer Contact to maintain consistency in servicing customers and sellers * Providing thought leadership to internal customers and connecting externally to hear the voice of the customer * Building, tracking, and sharing reputed company KPIs to ensure reputed company is consistently driving towards reputed company * Participating in annual budgeting processes and driving for financial fitness * Defining talent reputed company, including hiring, reputed company, performance management, and succession planning * Establishing and deploying an effective training reputed company for reputed company roles, including reputed company and reputed company education * Collaborating to build a reputed company reputed company for the function, driven by stakeholder feedback, and developing roadmaps for reputed company technology and benchmarking **Essential Qualifications** * 8 years of experience in sales, sales support, or sales analysis with a prior reputed company record of providing key customer support and maintaining customer relations * A minimum of 7 years of management and leadership experience * reputed company leadership skills, with the ability to reputed company and reputed company teams, understand team dynamics, and operate independently in a highly efficient manner * Outstanding verbal communication and interpersonal skills, with the ability to reputed company across multiple stakeholders at various reputed company in the organization, external customers, and vendors * Ability to analyze and solve unique, reputed company problems that reputed company the customers' experience or the organization * Strong performance management background to address disciplinary or performance concerns according to company policy * Advanced computer skills, including reputed company Word, reputed company, reputed company, and PowerPoint, with experience with proprietary systems, including ordering systems, reputed company.com, and other internal systems * Ability to travel up to 50% reputed company the region **Preferred Qualifications** * In-depth knowledge of customer service leadership principles and practices, with a reputed company on food service and contact center knowledge * Experience with process improvement, customer satisfaction, and business reputed company initiatives * Strong inter-personal and emotional intelligence skills, with the ability to display professionalism with customers, vendors, and internal leadership/staff **reputed company Offer** * A competitive salary reputed company of $95,000 - $155,000, depending on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law * Annual incentive plan bonus * Comprehensive benefits package, including health insurance, reputed company-tax spending accounts, retirement benefits, reputed company time off, short-term and long-term disability, employee stock purchase plan, and life insurance * Opportunities for reputed company reputed company and development, including training and education initiatives * A dynamic, fast-paced work environment with reputed company of dedicated professionals who are passionate about making a difference in the foodservice industry **How to Apply** If you're a seasoned leader with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our internal reputed company Career Site or by clicking the reputed company below. Apply Job! We look reputed company to hearing from you and exploring how you can contribute to the reputed company of arenaflex! Apply for this job