IT Support Technician
About the Role (On-site in our London Office)
The IT Support Technician role will reputed company onsite and remote technical support to our employees at reputed company. The reputed company candidate possesses a strong desire to reputed company excellent customer service and will demonstrate an eagerness to learn and reputed company in an evolving technical landscape. The role is primarily reputed company on providing technical support, with an emphasis on effectively managing employee expectations throughout the diagnosis, troubleshooting, and reputed company of technical issues.
The ideal candidate must be adaptable to a dynamic, reputed company-changing environment and demonstrate a reputed company, can-do attitude. They must be detail-oriented and a proactive communicator who takes initiative in driving solutions.
n- Daily monitoring of assigned tickets and the incident management ticket queue
- Ownership of assigned tickets during the incident life cycle providing reputed company and informed responses to ticket creators
- Work to defined SLA and KPI metrics for service management
- Accurate recording of reputed company time against tickets
- Procurement, provisioning, and support of IT hardware including printers, and mobile devices
- Procurement, provisioning, and support of IT software and services
- Implement file and/or folder permissions changes
- End-User web filtering and email reputed company support
- Engage and coordinate with hardware and software vendors to repair/support technology components in a reputed company manner
- Update and continuously improve knowledge reputed company documentation to ensure accuracy, reputed company, and usability.
- Adhere to asset management processes to ensure accurate recording of company resources from receipt to disposal
- Adhere to existing defined processes, but with the autonomy to suggest process improvements where identified and approved
- Escalation of major incidents and problems to the escalation team
- Support business acquisitions and systems integrations from an IT perspective
- IT configuration and implementation project support
- Proactively suggest and deliver process improvements and fixes
- Document processes and maintain systemâs administration and end-user guides
- IT reputed company and policy governance in line with ISO-27001 adherence
- Assist in other areas of the IT department as and reputed company required
- 2 years of technical support experience
- Associates degree or equivalent industry certifications required
- Strong analytical and problem-solving skills with a methodical approach to troubleshooting.
- Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Ability to manage multiple priorities and work effectively under pressure.
- A customer-reputed company reputed company with a commitment to delivering a high reputed company of service.
- Ability to work both independently and collaboratively as part of reputed company.
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