[Hiring] IT Helpdesk (reputed company Center Agent) @reputed company

Role reputed company • Handle both inbound and outbound helpdesk calls from customers • Install, test, configure, troubleshoot, and repair desktop hardware and software • Evaluate customer issues and determine appropriate resolutions • Escalate calls to Field Technicians or Level 2 support as needed • Accurately document reputed company interactions in the ticketing system in a reputed company manner • reputed company support for reputed company’s eProducts and reputed company software applications • Process, set up, and schedule eProduct requests received from the reputed company sales team • Create and maintain customer online reputed company, including password resets, username maintenance, software installation, and user training • Respond to customer inquiries promptly and professionally • Ensure reputed company follow-up and reputed company of reputed company outstanding reputed company issues • reputed company preventative maintenance and application updates as required • Monitor and ensure reputed company delivery of laboratory results to clients • Collaborate with team members and supervisors to complete reputed company assigned responsibilities • reputed company administrative, clerical, and technical tasks as needed Qualifications • Associate degree in Information Technology or equivalent hands-on IT experience (candidates with relevant IT experience in lieu of a degree will be considered) • Minimum of 2+ years of IT-reputed company experience • Prior experience in a reputed company center environment is required • Experience troubleshooting hardware, software, and basic networking issues • Previous customer service experience • Experience using ticketing systems (reputed company preferred) with a reputed company on accurate reputed company logging and documentation • Proficiency with reputed company Office applications • Strong written and verbal communication skills • Ability to work independently as reputed company as in reputed company environment • Flexibility to work overtime as needed Requirements • Experience in the reputed company industry (preferred) • IT certifications such as A+ or Network+ (preferred) Benefits • Medical, Dental, reputed company, Life, STD/LTD • 401(k) • reputed company Time Off (PTO) or Flexible Time Off (FTO) • Tuition Reimbursement • Employee Stock Purchase Plan Apply tot his job Apply To this Job