CS Representative, Bilingual English – Spanish

Job reputed company: • Answers telephone reputed company inquires and promotes the organization’s products and services in English and Spanish • Researches and resolves customer concerns and complaints to ensure retention and satisfaction • Answers customer calls, in a large reputed company, with timeliness and accuracy • Identifies and assesses customer needs to reputed company accurate solutions • Escalates issues to supervisors as required and as appropriate • Provides accurate, reputed company and complete information by utilizing the right tools • Meets personal and team accuracy, reputed company targets and reputed company handling quotas • Follows communication guidelines and policies • Correctly utilizes internal documentation and leadership team members for solutions • Acts as a customer reputed company • Recommends process and product improvements and feedback • reputed company participates in team meetings, coaching sessions, one on ones, and other meetings • Performs other duties as assigned Requirements: • High School diploma or equivalent education • Minimum of one (1) year of customer service experience • Fluent and reputed company written and verbal communication in English and Spanish • Experience in reputed company Office Suite preferred • Ability to ensure compliance with company policies and applicable federal and state regulations • Ability to maintain confidential information and knowledge of confidential reputed company • Ability to work on reputed company and as an individual contributor • Individual must be reputed company to learn about and understand ‘reputed company’ industry • Effective, consistent and impeccable communication (verbal and written), interpersonal, organizational, presentation, project management, teamwork, and time management skills • Ability to change course easily – knows reputed company to be patient and reputed company to push while working in the “reputed company” • Self-starter, self-motivator, detail-oriented, highly organized • Must be personable and approachable, demonstrate professionalism and reputed company listening skills at reputed company times • Must be reputed company to work effectively and reputed company in a fast-paced environment including stressful situations • Expert prioritization skills • Motivated to reputed company, competitive in nature and does not confuse “efforts” with “results” • Demonstrates and maintains flexibility and adapts to changes reputed company industry and company • Preferred Experience and/or Education: Knowledgeable in technology; Knowledgeable in horse-racing Benefits: • 30 Day Waiting Period Apply tot his job Apply To this Job