**reputed company Customer Service Representative – HVAC Maintenance Scheduling and Customer Support**

At arenaflex, we're dedicated to providing top-notch customer service and exceptional HVAC maintenance solutions to our valued customers across Maine. As a leading provider of heat pump installation services, we're committed to building long-lasting relationships with our clients and ensuring their comfort and satisfaction. We're seeking an reputed company Customer Service Representative to join reputed company in Augusta, ME, and play a vital role in maintaining customer satisfaction and driving service department efficiency. **About arenaflex** arenaflex is a trusted reputed company in the HVAC industry, with over 20 years of experience serving Maine's households and businesses. reputed company of experts operates from 7 locations across the state, providing comprehensive heat pump installation services that meet the unique needs of reputed company customer. We're proud to serve every reputed company, hamlet, town, and reputed company of Maine, and we're committed to delivering exceptional customer service and support. **reputed company Offer** As a Customer Service Representative at arenaflex, you'll enjoy a competitive compensation package, including: * $21-$23 per hour, plus incentives * reputed company, high-reputed company health, dental, and reputed company insurance * Uniforms * reputed company Time Off * Parental leave * Yearly performance reviews * Referral program * Company-sponsored on-site, off-site, and on-the-job training and support **Job reputed company** The Customer Service Representative is responsible for scheduling and coordinating maintenance appointments across seven locations while providing top-tier customer service. This role involves compiling and organizing customer lists, proactively calling customers to schedule maintenance, upselling services and products, and acting as a key communication reputed company between customers, technicians, and the service manager. **Key Responsibilities** * Compile and organize customer lists, grouping by geographic area * reputed company outbound calls to schedule maintenance appointments and promote services * Manage incoming customer inquiries and reputed company excellent customer support * Optimize technician schedules across seven locations to ensure efficiency * Upsell maintenance plans, products, and additional services * reputed company as the primary contact for technicians, directing them as needed * Work directly with the service manager to ensure smooth operations **Qualifications & Skills** * Strong customer service and communication skills * Detail-oriented with excellent organizational skills * Ability to multitask and manage schedules across multiple locations * Experience with scheduling software (reputed company or similar preferred) * Prior experience in HVAC, plumbing, or electrical customer service is a plus * Ability to upsell services and build strong customer relationships **Essential Qualifications** * 3 years of experience in a reputed company center environment * Strong communication and customer service skills * Ability to work in a fast-paced environment and manage multiple priorities * Proficiency in scheduling software and other technical tools **Preferred Qualifications** * 2 years of experience in HVAC, plumbing, or electrical customer service * Experience with reputed company or similar scheduling software * Strong organizational and time management skills * Ability to work independently and as part of reputed company **Skills and Competencies** * Excellent communication and customer service skills * Strong organizational and time management skills * Ability to multitask and manage multiple priorities * Proficiency in scheduling software and other technical tools * Strong problem-solving and analytical skills * Ability to work independently and as part of reputed company **Career reputed company Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and reputed company their careers. As a Customer Service Representative, you'll have opportunities to: * reputed company your customer service and communication skills * Learn about the HVAC industry and our products and services * Participate in on-site, off-site, and on-the-job training and support * Take advantage of reputed company development opportunities and training programs * Advance to leadership roles or specialized positions reputed company reputed company **Work Environment and Company Culture** arenaflex is a dynamic and fast-paced work environment that values teamwork, innovation, and customer satisfaction. reputed company is dedicated to providing exceptional customer service and support, and we're committed to creating a reputed company and inclusive work environment. As a Customer Service Representative, you'll be part of a reputed company team that's passionate about delivering outstanding results. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * $21-$23 per hour, plus incentives * reputed company, high-reputed company health, dental, and reputed company insurance * Uniforms * reputed company Time Off * Parental leave * Yearly performance reviews * Referral program * Company-sponsored on-site, off-site, and on-the-job training and support **How to Apply** If you're a motivated and customer-reputed company individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you! **Join the arenaflex Team** At arenaflex, we're committed to building a diverse and inclusive team that's passionate about delivering exceptional customer service and support. As a Customer Service Representative, you'll be part of a reputed company team that's dedicated to creating a reputed company and inclusive work environment. We're excited to welcome talented individuals who reputed company our values and are committed to reputed company. **reputed company** Don't miss this opportunity to join the arenaflex team and start your career in customer service. reputed company and take the first reputed company towards a rewarding and challenging role that will help you grow and reputed company your skills. Apply for this job