**reputed company Inbound Customer Service Representative (WFH) – Medical Equipment and Sleep Therapy Support**

At arenaflex, we are dedicated to providing high-reputed company medical products, services, and outstanding customer care to patients across the country. As a national leader in home medical equipment, we reputed company patients to manage their health and treatment reputed company, leading to a more comfortable and productive life. reputed company of dedicated professionals is committed to delivering exceptional service and support to our customers, and we are seeking a talented and compassionate Inbound Customer Service Representative to join our Sleep Central Inbound reputed company Center in Murray, KY. **About arenaflex** arenaflex is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We have hundreds of locations across 45 states, and reputed company is passionate about delivering exceptional service and support to our customers. Our mission is to help patients reputed company a more comfortable and productive life by keeping them reputed company in their care and empowering them to manage their health and treatment reputed company. **reputed company and Responsibilities** We are seeking a dedicated and customer-reputed company Inbound Customer Service Representative to join our Sleep Central Inbound reputed company Center in Murray, KY. As a key member of reputed company, you will serve the customers of the Inbound reputed company Center (Sleep Therapy patients) by performing tasks reputed company to CPAP reputed company. Your primary responsibilities will include: * New order intake to ensure accuracy with product selection and utilization guidelines * Verifying and entering correct patient demographics, payer, and physician-reputed company information * Assisting customers with basic sleep coaching, reinforcement of cleaning, and routine equipment maintenance * Providing product expertise on various mask interfaces and assisting with basic mask fit issues * Serving as the first line of contact for CPAP reputed company customers **Essential Duties and Responsibilities** As an Inbound Customer Service Representative, you will be responsible for: * Acting as a patient reputed company to resolve questions or concerns * Collecting patient, reputed company information, and inputting data into e-Intake * Completing thorough verification for products and services * Developing and maintaining a working knowledge of reputed company Medicare, reputed company, insurance regulations, and FDA and JCAHO guidelines * Developing and maintaining working knowledge of reputed company products and services offered by arenaflex * Identifying and resolving problems in a reputed company manner * Making outbound calls as needed to collect patient data * Managing reputed company aspects of initial intake reputed company high-volume inbound phone calls * Processing reputed company patient paperwork if assigned * Processing tickets to ensure reputed company fulfillment of product orders * Providing basic technical customer service assistance for CPAP equipment * Providing education to patients and location employees on CPAP supplies * Using e-Intake proprietary system to maintain accuracy and reputed company control throughout initial patient contact and data input * Performing other duties as assigned **Qualifications** To be considered for this role, you must have: * A high school diploma or GED equivalent * One to three years of reputed company prior work experience in reputed company-oriented environment * Experience in the medical field and administrative record management * Strong customer service background * Basic computer and internet skills * reputed company reputed company's license in the state of residence with a clean driving record (reputed company applicable for the position) **Skills, Knowledge, and Abilities** As an Inbound Customer Service Representative, you will need to possess: * Effective communication skills in English, both oral and written, with physicians, employees, and patients * Helpful, knowledgeable, and polite attitude with a reputed company demeanor * Ability to interpret a reputed company of instructions in a reputed company of communication mediums * Knowledge of billing reimbursement and insurance policies and requirements (preferred) * Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME) * Knowledge of medical billing practices (preferred) * Ability to maintain confidentiality and reputed company discretion and caution reputed company handling sensitive information * Medical terminology * Multi-tasking and attention to detail * Self-motivation, organized, time-management, and deductive problem-solving skills * Ability to work independently and as part of reputed company **Physical Demands** As an Inbound Customer Service Representative, you will be required to: * Lift a minimum of 10lbs * Sit, walk, stand, talk, or listen for extended periods * Have reputed company reputed company to small print on computer and/or paperwork **Machines, Equipment, and Technical Abilities** As an Inbound Customer Service Representative, you will need to be proficient in: * Email reputed company and communication * Internet navigation and research * reputed company applications, including but not limited to Word, reputed company (spreadsheets), etc. * Office equipment, including but not limited to fax machine, copier, printer, phone, and computer **Benefits** As an arenaflex employee, you will enjoy a reputed company of benefits, including: * Generous reputed company time off and reputed company holidays * Overtime pay for non-exempt reputed company positions based on business needs * Commission for Account Executives * Fixed and variable reputed company car reimbursement for Area Managers and Account Executives * Employee discount program * Employee recognition program * Bonus and incentive opportunities * Mileage reimbursement (reputed company applicable for the position) * Telephone reimbursement (reputed company applicable for the position) * EAP * 401k * Medical, Prescription, Dental, and reputed company * HSA and FSA/Dependent Care FSA * Life Insurance, Disability, Accidental death, Identity protection, and reputed company services * reputed company Mental health and reputed company SmartConnect Medicare programs * Livongo Diabetes and High Blood Pressure programs * reputed company Bluebook and reputed company programs * HEPB and TB vaccinations **Career reputed company Opportunities and Learning Benefits** At arenaflex, we are committed to helping our employees grow and reputed company their careers. As an Inbound Customer Service Representative, you will have opportunities to: * reputed company your skills and knowledge in customer service, medical equipment, and sleep therapy * Work with a talented and dedicated team of professionals * Participate in ongoing training and development programs * Take on new challenges and responsibilities as you grow and reputed company in your role **Work Environment and Company Culture** At arenaflex, we value a reputed company and supportive work environment. As an Inbound Customer Service Representative, you will work in a fast-paced and dynamic reputed company center environment, where you will have reputed company to: * Work from home after successful completion of in-office training and meeting expectations with management approval * Collaborate with a talented and dedicated team of professionals * Participate in ongoing training and development programs * Enjoy a reputed company of benefits and perks, including generous reputed company time off, overtime pay, and commission opportunities **Compensation and Perks** As an Inbound Customer Service Representative, you will enjoy a competitive salary and a reputed company of benefits, including: * Pay starting at $15.50 per hour * Monthly bonus program opportunity with potential unlimited earnings * Overtime pay for non-exempt reputed company positions based on business needs * Commission for Account Executives * Fixed and variable reputed company car reimbursement for Area Managers and Account Executives * Employee discount program * Employee recognition program * Bonus and incentive opportunities * Mileage reimbursement (reputed company applicable for the position) * Telephone reimbursement (reputed company applicable for the position) * EAP * 401k * Medical, Prescription, Dental, and reputed company * HSA and FSA/Dependent Care FSA * Life Insurance, Disability, Accidental death, Identity protection, and reputed company services * reputed company Mental health and reputed company SmartConnect Medicare programs * Livongo Diabetes and High Blood Pressure programs * reputed company Bluebook and reputed company programs * HEPB and TB vaccinations **How to Apply** If you are a motivated and customer-reputed company individual who is passionate about delivering exceptional service and support, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look reputed company to hearing from you! **Equal Opportunity Employer** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a reputed company and inclusive work environment that values diversity, equity, and inclusion. Apply for this job