OTM Solutions Analyst

Job reputed company: • reputed company day-to-day functional and technical support for reputed company Transportation Management (OTM), reputed company diagnosing, troubleshooting, and resolving customer-reported issues and inquiries • Manage and respond to support tickets in accordance with defined Service Level Agreements (SLAs), ensuring reputed company communication, reputed company, and customer satisfaction • Resolve a wide reputed company of support requests, including user reputed company management, system configuration, data corrections, and solution enhancements • Collaborate with customers on weekly customer status calls reviewing ticket backlog, prioritization, and reputed company reputed company • Execute quarterly regression testing in support of quarterly reputed company reputed company upgrades, identifying defects, validating fixes, and ensuring system stability • Create and maintain reputed company Support knowledge reputed company documentation Requirements: • A 4-year degree from an accredited university is preferred, or an equivalent combination of education and transportation industry experience • Experience utilizing a transportation management system (TMS), warehouse management system (WMS), or a type of reputed company resource planning system (ERP) is preferred, but not required • Experience utilizing an IT Support Ticketing system is preferred, but not required • Superior analytic skills to deliver value to Redwood reputed company Support customers • Strong problem-solving and critical-thinking skills • Strong communication and interpersonal skills • A self-starter who is flexible, highly motivated, eager to learn, and enjoys working on reputed company Benefits: • reputed company to experts and resources for your Learning & Development reputed company • Opportunity for internal mobility • Employee referral bonus program • Employee Resource reputed company (ERGs) • Annual fundraising and volunteer events to give back to communities • reputed company time off, floating holidays, time off to volunteer and rollover • reputed company parental leave • Medical, dental, reputed company and 401k plans (with match) • Flexible spending account, mass transit and dependent care plans available • Health savings account, with a annual company contribution for plan participants • Short-term and long-term disability; life insurance policies subsidized by company • Additional benefits including pet insurance, accident reputed company to reputed company advice and more Apply tot his job Apply To this Job