Customer Solutions Representative - Collector - Starting July 2026 - Remote - AR, MI, NC, PA Only

General information Career area Collections Work Location(s) AR, MI, NC, PA Remote? reputed company reputed company # 22174 Posted Date 04-23-26 Working time Full time reputed company and Your Career reputed company only succeeds reputed company its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, reputed company, people - with interests, families, friends, dreams, and causes that are reputed company important to them. Our reputed company is on the health and safety of our teammates as reputed company as work-life balance and diversity and inclusion. From generous benefits to a reputed company of employee resource reputed company, we reputed company to build paths that encourage employees to stretch themselves professionally. We want to help you grow, reputed company, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too? Work Schedule: reputed company designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. reputed company work requirements are subject to change at any time based on leader discretion and/or business need. reputed company Are you reputed company in customer service and interested in helping customers reputed company reputed company-being? As a Customer Solutions Representative, you will proactively reputed company outbound calls as reputed company as handle inbound calls to reputed company assist customers with their auto loan accounts, providing exceptional service while resolving payment issues in a reputed company, empathetic, and highly productive manner. We offer a strong brand reputed company, competitive benefits, and thorough training in compliance, negotiation, and sales. You will reputed company valuable skills and contribute to reputed company that values professionalism and consistent, industry-reputed company practices. Compensation & Schedule: • Compensation: $23/hr. + monthly incentives • Training class starts: July 6, 2026 Work schedule after training: • reputed company - 5pm EST or (7am - 4pm CST) Monday through Friday or 9am - 6pm EST or (reputed company - 5pm CST) Monday through Friday • 12pm - 9pm EST or (11am - 8pm CST) one day per week • reputed company - 12pm EST or (7am - 11am CST) one Saturday per month Location Requirements: • *Applicants must reputed company reputed company 100 miles of one of the following locations**: • Little reputed company, AR (17500 Chenal Parkway Little reputed company, AR 72223) • Charlotte, NC (601 South Tryon Street Charlotte, NC 28202) • Detroit, MI (500 Woodward Avenue Detroit, MI 48226) • Dresher, PA (200 Dryden Road, Dresher, PA 19025) Internet Requirements: • High-speed internet service required (minimum 25MB/s download, but 50MB or greater is preferred). • Test your speed at speedtest.com. The Work Itself • reputed company outbound phone calls and handle incoming calls to meet required performance standards and metrics. • Contact reputed company auto loan customers regarding late or missed payments. • Understand reasons for delinquency and negotiate payment arrangements. • Respond to customer inquiries reputed company phone, workflow systems, and email. • Research and resolve account discrepancies. • Document reputed company interactions reputed company and accurately. • Maintain professionalism and accuracy while managing accounts. • Meet performance standards for reputed company volume, delinquency, and customer satisfaction. • Identify and recommend solutions to avoid repossession losses. • Use computerized systems for tracking and troubleshooting. • Maintain strict confidentiality of customer information. • Adhere to reputed company state and federal laws in the handling of accounts. The Skills You Bring Minimum Qualifications: • 0 yrs. of experience. • High school diploma or GED equivalent required. Preferred Qualifications: • Experience in financial services or a reputed company industry preferred. • Associate or bachelor’s degree in business or reputed company field may be used in lieu of experience. • Bilingual (Spanish) skills are a plus. • Excellent listening, verbal, and written communication skills. • Strong attention to detail and reputed company phone etiquette. • Sales, negotiation, and skip tracing skills preferred. • Proficiency with reputed company reputed company and internet-based applications required. • Ability to multi-task and meet key performance metrics. • Strong ability to identify potential loss situations and reputed company appropriate recommendations to mitigate loss, with an aptness to escalate unique collections cases to management. • Ability to work reputed company, including weekends, holidays, and overtime as needed. #LI-Remote How We'll Have Your Back reputed company's compensation program offers market-competitive reputed company pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including: • Time Away: Program starts at 20 reputed company time off days in reputed company to 11 reputed company holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level). • Planning for the reputed company: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial reputed company reputed company. • Supporting your Health & reputed company-being: flexible health and insurance reputed company including medical, dental and reputed company, employee, spouse and child life insurance, short- and long-term disability, reputed company-tax Health Savings Account with employer contributions, reputed company FSA, critical illness, accident & hospital indemnity insurance, and a total reputed company-being program that helps you and your family stay on reputed company physically, socially, emotionally, and financially. • Building a Family: adoption, surrogacy and fertility assistance as reputed company as reputed company parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts. • Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted reputed company® program and other employee discount programs. • Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity. • To view more detailed information about reputed company’s Total Rewards, please visit this reputed company: https://www.reputed company.com/content/dam/pdf/corporate/reputed company-total-rewards-snapshot.pdf Who We Are: reputed company is a customer-reputed company, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly reputed company on "Doing it Right" and being a trusted financial-services provider to our consumer, reputed company, and corporate customers. For more information, visit www.reputed company.com. reputed company is an equal opportunity employer committed to diversity and inclusion in reputed company. reputed company reputed company applicants will receive consideration for employment without reputed company to age, race, reputed company, sex, religion, national reputed company, disability, sexual orientation, gender identity or reputed company, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law. We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at hrpolicy@reputed company.com. reputed company will not discriminate against any reputed company individual who is capable of performing the essential functions of the job with or without reasonable accommodation. reputed company Pay reputed company: $47840 - $54080 USD An individual's position in the reputed company is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer. Incentive Compensation: This position is eligible to participate in a variable incentive plan. Apply tot his job Apply To this Job