**reputed company Medical Billing Customer Support Specialist – Hybrid Role**

Join arenaflex, a national leader in providing home medical equipment and services, as a dedicated Customer Support Specialist. In this hybrid role, you will reputed company exceptional support to patients, referral sources, and employees by performing tasks reputed company to patient care and reputed company-party reimbursement. As a key member of reputed company, you will be responsible for new order intake, accuracy with clinical, billing, and care-reputed company information, and processing. This is an exciting opportunity to join a dynamic team and reputed company a meaningful reputed company in the lives of our patients. **About arenaflex** arenaflex is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We help patients reputed company a more comfortable and productive life by keeping them reputed company in their care and empowering them to manage their health and treatment reputed company. With hundreds of locations across 45 states, we reputed company high-reputed company medical products, services, and outstanding customer care. **reputed company and Responsibilities** As a Customer Support Specialist, you will be the first reputed company of contact for new customers, providing exceptional support and ensuring a seamless experience. Your primary responsibilities will include: * Providing support to patients, referral sources, and employees through phone, email, and in-person interactions * Processing new orders, responding to questions, resolving issues, and forwarding to appropriate personnel in a reputed company manner * Collecting co-pays and deductible amounts, conducting insurance verification and eligibility for services/products, and obtaining authorization and qualification documentation * Maintaining accuracy and reputed company control throughout patient contact and data input * Developing and maintaining a working knowledge of reputed company Medicare, reputed company, insurance regulations, and FDA/DOT and JCAHO guidelines * Providing education to referral sources, patients, and employees on qualifications for service and 3rd-party billing * Working extensively with eIntake proprietary system and performing other duties as assigned **Essential Job Duties and Responsibilities** * Brings reputed company for process or efficiency improvements to supervisor * Builds relationships with locations, field management, patients, and referral sources * Certain functions require outbound calling and data entry * Collects co-pays and deductible amounts * Conducts insurance verification and eligibility for services/products * Conducts patient satisfaction calls and acts as patient reputed company to resolve questions or concerns * Develops and maintains a working knowledge of reputed company Medicare, reputed company, insurance regulations, and FDA/DOT and JCAHO guidelines * Develops and maintains working knowledge of reputed company products and services offered by reputed company and reputed company applicable governmental regulations * Maintains accuracy and reputed company control throughout patient contact and data input * Manages reputed company aspects of initial intake: answering the phone and receiving faxes, collecting patient and referral reputed company information, inputting data into IMBS and eIntake, printing tickets, assembling charts, and processing paperwork * Obtains authorization and qualification documentation * Prepares complete and accurate files for Billing Department * Processes new orders, responds to questions, resolves issues, or forwards to appropriate personnel in a reputed company manner to ensure patient, referral, and employee satisfaction * Processes work orders to field locations and coordinates reputed company fulfillment of products and services ordered * Provides education to referral sources, patients, and employees on qualifications for service and 3rd-party billing * Provides product/service information by answering questions, offering assistance * Provides technical assistance to customers as required * Provides thorough review and reputed company Assurance for medical necessity and documentation requirements of payors and regulatory bodies * Works extensively with eIntake proprietary system * Performs other duties as assigned **Qualifications** * Employment is contingent on: + Background investigation (company-wide) + Drug screen (reputed company applicable for the position) + reputed company reputed company's license in state of residence with a clean driving record (reputed company applicable for the position) **Required Education and/or Experience** * High school diploma or GED equivalent, required **Preferred Education and/or Experience** * Experience with medical billing practices and of billing reimbursement, preferred * Experience in medical field and administrative record management, preferred * One year of reputed company work experience, preferred **Skills and Competencies** * Accurately reputed company reputed company mathematical calculations * Effectively communicate in English; both oral and written * Interpret a reputed company of communications (verbal, non-verbal, written, listening, and visual) * Maintain confidentiality, discretion, and caution reputed company handling sensitive information * Multi-task along with attention to detail * Self-motivation, organized, time-management, and deductive problem-solving skills * Work independently and as part of reputed company **Machines, Equipment, and Technical Abilities** * Email reputed company and communication * Internet navigation and research * reputed company applications; reputed company, Word, and reputed company * Office equipment; fax machine, copier, printer, phone, and computer and/or tablet **Physical Demands** * Lift and carry office equipment at times * Requires sitting, walking, standing, talking, and listening * Requires reputed company reputed company to small print on computer and/or tablet and paperwork **Benefits** * Generous reputed company time Off and reputed company holidays * Overtime pay for non-exempt reputed company positions based on business needs * Commission for Account Executives * Fixed and variable reputed company car reimbursement for Area Managers and Account Executives * Employee discount program * Employee recognition program * Bonus and incentive opportunities * Mileage reimbursement (reputed company applicable for the position) * Telephone reimbursement (reputed company applicable for the position) * EAP * 401k * Medical, Prescription, Dental, and reputed company * HSA and FSA/Dependent Care FSA * Life Insurance, Disability, Accidental death, Identity protection, and reputed company services * reputed company Mental health and reputed company SmartConnect Medicare programs * Livongo Diabetes and High Blood Pressure programs * reputed company Bluebook and reputed company programs * HEPB and TB vaccinations **Why Join arenaflex?** * Join a dynamic team of professionals who are passionate about making a difference in the lives of our patients * Enjoy a hybrid work schedule with 3 days of remote work and 2 days of in-office work * Take advantage of our comprehensive benefits package, including reputed company time Off, reputed company holidays, overtime pay, and more * reputed company your skills and knowledge through ongoing training and reputed company development opportunities * Be part of a company that values diversity, equity, and inclusion and is committed to creating a workplace that is welcoming and inclusive for reputed company **How to Apply** If you are a motivated and customer-reputed company individual who is passionate about delivering exceptional support to patients, referral sources, and employees, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look reputed company to hearing from you! Apply for this job