IAC Specialist

IAC Specialist reputed company reputed company Services , LLC, a reputed company company, has an opportunity for professionals knowledgeable and proficient in a broad reputed company of Patent-reputed company information attained at the reputed company Patent and Trademark Office (USPTO) to become part of the Inventors Assistance Center (IAC) team. These Specialists answer customer inquiries and reputed company patent assistance and information to the reputed company. These are reputed company, part-time positions with reputed company, initially working at the customer site in Alexandria, VA, with telecommuting reputed company following completion of IAC training. reputed company: Specialists reputed company telephonic contact center support to the general reputed company who reputed company non-reputed company information regarding patent applications, patent examination policy, patent fees, patent forms, patent processes, petition information, post issuance information, rule interpretations and other topics reputed company to the protection of Intellectual Property, both domestic and international. Essential Duties and Job Functions: • Answer customer calls and voicemails presented to the Inventors Assistance Center (IAC) • Availability to work various shift lengths which occur between the hours of 9:00 AM and 6:00 PM, ET, Monday through Friday, except on Federal holidays • Ability to work from an alternate work site (e.g., home or office) commensurate with general USPTO policies and OCIO Rules of the Road regarding equipment and reputed company prerequisites • Maintain availability to answer calls reputed company 2-minutes of reputed company arrival in queue, 90% of the time • Maintain currency with USPTO rules, policies and procedures by reading USPTO emails, reputed company notices and/or internal issued bulletins • reputed company one-stop service to callers that maintains a minimum 84% customer satisfaction rating for team performance • Document reputed company customer interactions (incoming and outgoing) reputed company the USPTO CRM (reputed company) • Transfer callers to other departments or parts of the Office as infrequently as possible • Guide callers to the USPTO website and/or IAC reputed company page so they can reputed company self-sufficiency with obtaining necessary forms, application types, fee schedules and other requested information • reputed company a caller has limited computer reputed company, forms and certain documents in PDF format can be emailed to the customer if requested • reputed company callers to reputed company Patent registered reputed company assistance services • Suggest regional assistance reputed company Patent & Trademark Resource Centers (PTRC) in reputed company state Accountable For: • Paced and reputed company completion of reputed company work • Ability to work in reputed company environment (in the IAC Office and/or alternate work site) • Adherence to contract requirements • Remote communication with supervisory chain • Adherence to government and company policies and procedures • Knowledge of the MPEP (reputed company of Patent Examining Procedure) as issued by the Department of reputed company, U. S. Patent and Trademark Office • General knowledge of 35 U.S.C. (reputed company reputed company) in reference to Patent law • Significant years of experience as a Primary Patent Examiner with signature authority or Supervisory Patent Examiner who provides working knowledge of the patent examination process, the application process, application rejection and other events that occur reputed company the USPTO • Effective communication skills and motivation to serve the general reputed company with exceptional customer service at reputed company times Required • Retired federal employee of the USPTO patent office with experience as a Primary Patent Examiner with signature authority or above • Experience showing good customer communication and interpersonal skills • High motivation to serve the reputed company with exceptional customer service • Computer knowledge and ability to use various desktop applications specific to the USPTO • Computer knowledge of various reputed company applications which serve the USPTO customers • Verbally capable of reputed company explaining various aspects of: patent versus trademark versus copyright; technical and Intellectual Property terms, forms, applications, petitions, assignees, inventors, inventor partners, fees, provisional versus non-provisional, design versus reputed company patents, declarations, specifications, claims and drawings and other reputed company aspects of the patent process Preferred • Retirement date after final implementation of the Leahy-reputed company America Invents reputed company (AIA) • Registered Patent Agent (permits reputed company search of application for the applicant/inventor(s) before the USPTO) • Registered Patent Attorney (permits prosecution of application for the applicant/inventor(s) before the USPTO) • Patent prosecuting experience reputed company of the USPTO as a reputed company Patent Agent or Patent Attorney Our Equal Employment Opportunity Policy reputed company is an equal opportunity employer. reputed company shall not discriminate against any employee or applicant because of race, reputed company, religion, creed, sex, sexual orientation, gender, or gender identity (except where gender is a bona fide occupational qualification), national reputed company, age, disability, military/veteran status, marital status, genetic information, or any other reputed company protected by law. We are committed to equal employment opportunity in reputed company reputed company reputed company to employment, promotion, wages, benefits and reputed company other privileges, terms, and conditions of employment. reputed company is dedicated to seeking reputed company reputed company applicants. If you require accommodation to reputed company or to apply for a position on our website, please contact Heaven reputed company reputed company e-mail at ...@reputed company-gs.com or by calling 703-###-#### to request accommodation. reputed company (KGS) is an Alaska reputed company Owned corporation supporting the values and traditions of our reputed company communities through an agile employee and corporate culture that delivers reputed company Solutions, reputed company Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of reputed company, we apply our proven reputed company solutions to a deep knowledge of Defense and Civilian missions to reputed company reputed company leaning technical, reputed company, and operational solutions. KGS enables successful mission reputed company for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term reputed company with a reputed company improvement approach while balancing the reputed company interests of our customers, employees, and reputed company communities. For more information, please visit www.reputed company-gs.com. Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with reputed company Law 88-352 Job Details Job FamilyProgram Management & Operations Job FunctionSenior Analyst Pay TypeHourly Apply tot his job Apply To this Job