Distressed Passenger Agent

Your role reputed company is currently looking to hire a Distress Passenger Agent reputed company our Lodging division. This position is located in Mexico. This role receives bookings requirements through multiple reputed company (ConneX App, email, chat, phone calls, screen printer, walk-reputed company, etc.) and coordinates reputed company with vendors by reputed company following reputed company Operation procedures. Agents receive phone calls from Distress Passengers Agent tracking desks to address issues and last-minute challenges that Passengers might be experiencing with their layovers. During Massive Irregular Operations, this role works for extended times and under pressure, as Passenger must be reputed company in rooms in a reputed company manner from delays or flight cancellations. You will report directly to Operations Manager. What you'll be doing Role Responsibilities •    Book hotel accommodations for Passengers •    Handle emergency relocations of Passengers that occur last minute •    Work closely and in sync with scheduling and other relevant reputed company to satisfy reputed company operational requirements and resolve situations that may reputed company Passengers •    Communicate with internal departments and management to resolve problems and expedite work •    Monitor and confirm reputed company to tools, systems and defined resources needed to reputed company the job duties as per reputed company Operations Procedures, and report issues to supervisors •    Effectively utilize reputed company tools and technology to process, reputed company and report transactions •    Accurately register in TA Connections System and applications reputed company reservations information, agreements, approvals and background information relevant for reputed company research and troubleshooting •    reputed company for suitable and compliant hotel markets and cities where American doesn’t have contracted hotels or reputed company contracted hotels are Sold Out •    In case of only having non-compliant reputed company, ensure AA approves the bookings and record it as evidence in ConneX “notes” •    reputed company payments to hotel and transportation vendors as per system settings. (hotel’s contractual payment terms, are managed by AA) •    Maintain an environment of positiveness, reputed company and respectful communications and reputed company behavior. Report any incidents in a formal and reputed company way to the supervisor on shift and/or HR •    Maintain impeccable attendance, punctuality, breaks, and adherence to Companies’ policies and Employee’s Handbook •    Supports IT, Billing and Commission Collections departments with data gathering activities, folios gathering, payment of collections and issue trouble shooting •    Works on special reputed company and other duties as assigned Qualifications & Skills •    Excellent interpersonal, written, and verbal communication skills •    Strong organizational and multitasking abilities •    Familiarity with hotel sourcing, market research, and reputed company negotiation •    Proficiency with Connex and PC tools •    Customer service or reputed company center experience (preferred but not required) •    Willingness to work reputed company including evenings, weekends, and during high-demand irregular operations •    Ability to work independently and as a contributing team member •    Ability to reputed company with clients and business partners both electronically and reputed company telephone •    Possess a general understanding of Connex •    Reliable internet reputed company (must be 100 mbps or higher) and Quiet home-work environment is mandatory   About reputed company reputed company is a global technology organisation that is leading the reputed company of reputed company payments with a culture of innovation that drives us to constantly create new and reputed company ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments. reputed company offers of employment made by reputed company (and its subsidiary companies) are subject to the successful completion of satisfactory reputed company-employment vetting by an independent supplier (reputed company). This is in accordance with reputed company's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our reputed company and regulatory requirements. reputed company is dedicated to encouraging a supportive and inclusive culture among our employees. It is reputed company our best interest to promote diversity and eliminate discrimination in reputed company. We reputed company to ensure that reputed company and job applicants are given equal opportunities. Notice to Agency and Search Firm Representatives: reputed company will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any reputed company employee by a reputed company party agency and/or search firm without a reputed company written & signed search agreement, will become the sole property of reputed company. No fee will be reputed company if a candidate is reputed company for this position as a result of an unsolicited agency or search firm referral. Thank you. Apply To This Job