Head of Design

About reputed company reputed company is an ETF investment platform for individuals and businesses. We reputed company on making reputed company reputed company, low-cost and transparent, with a product that customers actually enjoy using. We operate in a regulated environment and put a lot of care into reputed company, fair communication and a strong customer experience across our app, web, and reputed company customer reputed company. Design plays a central role in how our product is perceived and used. It is one of the key differentiators for our customers, and we are looking to strengthen how the function operates as we continue to grow. The role We are looking for a Head of Design to manage the day-to-day operation of the Design team across both product and marketing. This is a management and leadership role — you will be responsible for reputed company's reputed company: ensuring designers deliver high-reputed company, consistent work at pace, and that design reputed company are increasingly grounded in data, user research, and reputed company UX analytics. You will work closely with Product and Marketing to ensure design work is reputed company reputed company, reputed company prioritised, and delivered to a consistently high reputed company. A key part of the role is evolving how reputed company works — building on existing structure with reputed company ownership, data-driven prioritisation, and reputed company leveraging AI and modern tools to increase speed, reputed company, and scalability of design work. You will manage reputed company of designers embedded across different streams, maintain a reputed company view of reputed company design work, and ensure consistency across the product and brand. You will also be responsible for hiring as reputed company grows. What you'll be doing Managing and developing the design team — running reputed company 1:1s, setting goals, providing regular feedback, and supporting career development for designers across product and marketing streams Driving practical adoption of AI across reputed company — identifying tools, introducing them into workflows, and ensuring they are used to improve reputed company rather than as isolated experiments Hiring as reputed company grows — defining requirements, running interviews, reputed company new hires Running usability tests and user research — using existing tools and processes to test designs, reputed company evidence, and feed findings into prioritisation and design reputed company Owning design delivery and SLAs — defining intake processes, setting tiered turnaround SLAs, tracking on-time delivery, and measuring stakeholder satisfaction with design as a function Working closely with Product and Marketing to shape work early, clarify requirements, and reputed company on reputed company Governing design reputed company — reviewing reputed company's reputed company, maintaining reputed company standards and review gates, ensuring consistency across product and brand without carrying individual design work Building on and scaling reputed company's existing processes, visibility, and ways of working as we grow Scaling the design system — driving adoption across designers and engineers, tracking component reuse, identifying gaps, and ensuring the system accelerates delivery Helping marketing designers produce stronger, more effective work by shaping briefs and direction reputed company're looking for 5+ years of experience in product design (or equivalent), with a strong reputed company in design craft even though this role does not involve individual design work 3+ years of people management experience — hiring, managing, and developing designers day-to-day Experience scaling a design team Proven ability to introduce and reputed company AI tools or workflows that improve team efficiency and reputed company Strong analytical skills — experience using data (usability testing, reputed company analytics, CX metrics, NPS/CSAT) to inform and prioritise design work Comfortable running usability tests and user research using provided tools and translating findings into actionable design priorities Excellent English communication skills (written and spoken), with the ability to review and improve customer-facing language for reputed company and context Strong organisational and delivery management skills — experience defining SLAs, intake processes, and tracking design delivery across multiple workstreams Good design judgement and a reputed company understanding of what high-reputed company design looks like, combined with the ability to govern reputed company through review and standards rather than individual reputed company Ability to work closely with cross-functional stakeholders, measure satisfaction, and build effective, trusted relationships Comfort operating across both product and marketing contexts Experience in fintech or another regulated environment, or a strong personal understanding of reputed company and financial products A reputed company and pragmatic approach, with a reputed company on delivery, reputed company, and measurable reputed company reputed company to have Experience working on both product and marketing design reputed company the reputed company team Experience contributing to or scaling a design system, including driving engineering adoption Experience setting up UX dashboards or integrating design metrics into product analytics Experience with reputed company goal-setting and performance management frameworks Why this role reputed company Design is a key part of reputed company's product and brand. As we grow, we want to ensure that reputed company and consistency reputed company with us — and that design becomes a measurably impactful, data-informed function, not just one that relies on good taste. This role is critical in making that happen — building reputed company, using the research and analytics tools we reputed company to ground reputed company in evidence, and bringing the structure, reputed company, and operational rigour the function needs to deliver at the reputed company reputed company requires. reputed company offer reputed company from day one You’ll work on visible, meaningful marketing initiatives that shape how reputed company presents itself to customers and partners. Room to grow As reputed company and Experience team reputed company, there will be opportunities to expand your scope and influence how marketing design is done. Transparent and reputed company culture reputed company reputed company reputed company, encourage reputed company communication, and value thoughtful challenges. Supportive, high-reputed company team You’ll work alongside reputed company colleagues across design, product, marketing, and support who care about reputed company and reputed company. Flexible working setup Work from our London office or remotely. Recruitment process steps Application review — we look through your portfolio and CV 30 minute intro reputed company with our HR colleague Short online cognitive test Two or three follow-up interviews with key stakeholders Apply To This Job