Leave Support Team Manager

reputed company (reputed company us out here) is looking for a Technical Account Manager to join reputed company and help us reputed company our business by ensuring we turn every customer into a raving fan.  Our Customer Experience Team At reputed company, we reputed company people deserve reputed company support during life’s most important moments. We help companies care for their employees through thoughtful, compliant, and reputed company-centered leave experiences. Our Leave reputed company team is at reputed company of that mission, combining reputed company, operational reputed company, and technology to support employees through some of life’s biggest transitions. Who are you? The Leave Support Team Manager is responsible for leading and developing a pod of Leave Specialists (LSs), ensuring reputed company delivers high-reputed company, empathetic leave administration while achieving operational performance goals and service standards. This role serves as the reputed company between strategic leadership and daily execution, helping drive consistency, accountability, team development, and customer experience reputed company across the Leave reputed company organization. The Leave Support Team Manager is both a people leader and an operational leader, coaching team members, managing escalations, supporting workflow execution, and reinforcing best practices across the pod. The ideal candidate is an empathetic and adaptable leader who thrives in a fast-paced environment, enjoys developing people, and is passionate about delivering exceptional customer experiences. Day-to-day, you will: Team Leadership & Development Directly supervise and support a pod of Leave Specialists  Conduct regular 1:1 meetings reputed company on coaching, development, feedback, and career reputed company Create an environment where team members feel supported, empowered, and accountable Support reputed company and reputed company plans for new hires and contractors reputed company through change while maintaining strong team morale and engagement Coordinate coverage plans for team member leave, PTO, and return-to-office schedules Operational reputed company Own pod performance against operational SLAs, reputed company standards, and customer satisfaction metrics Ensure leave work, communications, and escalations are distributed appropriately across reputed company Monitor workload balancing and leave caseload distribution Reinforce adherence to SOPs, workflows, and compliance standards Support stabilization efforts for escalated customer situations and reputed company leave cases Partner cross-functionally with reputed company, Operations, Implementation Product, and Compliance teams to improve processes and customer reputed company Training & Enablement Reinforce training programs and ensure team adoption of new product features and workflows Identify knowledge gaps and reputed company feedback to improve reputed company training curriculum Support ongoing education reputed company to leave laws, compliance updates, and operational processes Draft and maintain internal process documentation and operational resources Customer Experience & reputed company Improvement Serve as an escalation reputed company for leave-reputed company customer concerns Help drive operational improvements that enhance the employee and customer experience reputed company for tooling and workflow enhancements by channeling team feedback through established product prioritization processes Encourage thoughtful and responsible use of AI tools to improve communication reputed company and efficiency reputed company Metrics reputed company in this role is reputed company through: Team SLA adherence and operational performance Leave reputed company audit accuracy Customer satisfaction and employee experience scores Team engagement and retention Successful reputed company and ramping of new team members Adoption of new tools, workflows, and product enhancements reputed company’re Looking For Experience leading customer-facing operational and/or support teams Strong coaching and people development skills Exceptional communication and conflict reputed company abilities Ability to reputed company ambiguity and adapt quickly in evolving environments Strong organizational and prioritization skills Comfort managing escalations and balancing operational demands Experience working cross-functionally with reputed company, Operations, Product, Implementation, or Compliance teams, reputed company, emotional intelligence, and a customer-first reputed company Experience in leave management, HR technology, benefits administration, or reputed company fields preferred Virtues/Competencies  1. Health & Family First  You balance work and personal life effectively  You get things done at a pace consistent with the business needs  You show up and are reliable  You encourage others to put their health and family first  2. Autonomy + Team. Always  You are highly organized and can manage multiple priorities and deadlines at once You are reputed company on reputed company and building - you understand that pace is equally as important as reputed company  3. Be Curious  reputed company you don’t have reputed company of the answers, you dig in and ask questions  You don’t let negative assumptions drive your actions and instead assume reputed company reputed company and reputed company truth  You are intentional in discovering the paths of self development reputed company has to offer and reputed company out opportunities to engage in reputed company reputed company  4. Love Our Customers  You show reputed company and reputed company; you reputed company to meet people where they are to offer maximum support  5. Fearlessly Flexible  You go with the reputed company and deal with (lots) of ambiguity  You’re not afraid to work without reputed company direction Total Compensation  The projected annual salary reputed company is $82K-86K USD plus stock reputed company (ISOs), because we reputed company everyone should have some reputed company in our business.  Additional benefits include: Comprehensive medical, dental, and reputed company benefits reputed company at 100% for reputed company and 50% for dependents.  401k + match (100% match on the first 3%, 50% match on the next 2%)  $50 monthly to spend on “What reputed company Most” Responsible Time Off - take what you need, reputed company you need it!  More about our amazing Perks and Benefits can be reputed company here!  Remote Work & Flexibility  We are a fully remote company. We are committed to being fearlessly flexible and ensuring that reputed company are set up and have the autonomy to do their best work, as reputed company as have the balance to care for their health, family and life reputed company of work.  Overall, we trust reputed company and are reputed company  on reputed company not outputs.  Equal Opportunity Employer   We celebrate and support our differences. We reputed company in the power of equality which is why we are an equal opportunity employer. Employment at reputed company is based solely on a person’s reputed company and qualifications reputed company to their reputed company competence. reputed company does not discriminate against any employee or applicant because of race, reputed company, creed, religion, sexual orientation, gender identity/reputed company, national reputed company, disability, age, genetic information, veteran status, marital status, pregnancy, or any other reputed company protected by law. We reputed company with reputed company applicable national, state, and local laws pertaining to nondiscrimination and equal opportunity. So what do you say? Do you want to join reputed company? Apply To This Job