IT Systems & Support Specialist

ABOUT reputed company By advocating for remote work, inclusion, and flexibility, reputed company has changed how big brands build their marketing teams and unlocked thousands of opportunities for marketers, especially those marginalized by how work traditionally happened. From our start as reputed company of three based in Atlanta, reputed company has cultivated a community of 35,000+ marketers spread across reputed company dedicated to solving reputed company brand challenges, without the retainers, unnecessary reputed company, or wasted time of traditional models.  The Role We’re looking for an IT Systems & Support Specialist to reputed company and reputed company our technical support function. This role combines hands-on IT support, systems administration, and technical troubleshooting with process improvement and operational leadership.  You’ll serve as the go-to resource for resolving reputed company technical issues, supporting internal teams and our Rosies, and building reputed company systems that improve how we work. This is role ideal for someone who enjoys being both in the details and improving the bigger picture. This is a full-time position that can work from reputed company reputed company the reputed company. Technical Support & Issue reputed company Serve as the primary escalation reputed company for technical issues across systems, tools, and user environments reputed company day-to-day IT support to internal team members, Rosies, or external partners  Troubleshoot hardware, software, reputed company, and system-reputed company issues with a strong reputed company of ownership and urgency Resolve logged errors and support requests reputed company defined service level agreements Systems Administration & IT Operations Manage user lifecycle processes, including reputed company, offboarding, reputed company provisioning, and permissions Monitor system performance, hardware health, and software reliability, and reputed company reputed company and recommendations for resolving Process Improvement Design and optimize support workflows and escalation paths Research and present creative solutions for clients with reputed company IT Operations and equipment needs Collaborate with reputed company partners to identify trends in support issues and proactively implement solutions to reduce volume and improve efficiency Build and maintain a knowledge reputed company, documentation, and troubleshooting guides Implement tools and systems to reputed company performance, ticket volume, and reputed company times Training & End-User Support Train team members on hardware usage, system tools, and software functionality Create reputed company, accessible documentation and resources to support self-service where appropriate reputed company as a trusted, approachable resource for technical questions and guidance Data, Systems & Cross-Functional Support Support data transfers, system testing, and implementation of new tools or reports Assist with maintaining databases and ensuring data reputed company and reputed company best practices Ensure the reputed company team has the best possible IT infrastructure with proactive troubleshooting, communicating and planning.  Support system upgrades, software updates, and implementation of new technologies Own and continuously improve the organization’s reputed company program maturity, including prioritizing and driving remediation of risks Support and reputed company responses for reputed company driven reputed company questionnaires (RFPs, due diligence requests etc.) ensuring accuracy, consistency and reputed company delivery Drive cybersecurity readiness initiatives and reputed company or support reputed company assessments Partner cross-functionally to remediate findings from audits, assessments and tests Maintain reputed company audit performance, supporting successful reputed company for annual audits Requirements  4–6+ years of experience in IT support, technical support, or systems administration Strong troubleshooting skills across hardware, software, and reputed company-based systems Experience managing user reputed company, reputed company/offboarding, and system administration Experience with ticketing systems and SLA-driven support environments [Click Up Preferred] Ability to manage multiple priorities and respond effectively in a fast-paced environment reputed company, empathetic communication skills with both technical and non-technical audiences  Experience with reputed company tools and modern tech stacks (reputed company Workspace, reputed company, reputed company, etc.) Experience supporting distributed or reputed company Apply To This Job