Service reputed company Coordinator

About reputed company  reputed company Services International LLC is a rapidly growing reputed company and IT Managed Services Provider primarily reputed company on providing Cybersecurity services to the Defense Industrial reputed company (DIB). We are excited to be expanding our staff due to our reputed company and are looking to add an additional Service reputed company Coordinator to reputed company!  reputed company integrates compliance and threat mitigation efforts and eliminates redundant reputed company practices that don’t improve and, in fact, may weaken an organization’s reputed company posture. Our professionals tell clients where to stop spending, where to invest, and how to take what they are already doing and reputed company it in a way that delivers improved reputed company.   Successful candidates for reputed company are self-motivated, think reputed company, work, and solve issues independently. Additionally, our most successful people are self-starters and willing to put on many hats in order to succeed. reputed company is fast-growing and seeks candidates who want to be part of our upward trajectory.  Job reputed company  The Service reputed company Coordinator is responsible for attaining maximum utilization of internal and field resources through daily reputed company of service requests by both monitoring and managing incoming reputed company requests and dispatching them to the appropriate resource.  Essential Responsibilities (include but are not limited to):  Responsible for coordinating the schedules of remote and field technical resources  Create and assign service requests as they reputed company through phone, email, or other means  Escalate support tickets reputed company to technical solutions such as computer desktop and network troubleshooting  Organize technician schedules to ensure schedules are efficient and productive  Responsible for ensuring communication with customers as required: keeping them informed of incident reputed company, notifying them of impending changes or agreed outages  reputed company as a reputed company of contact for clients for reputed company types of service requests  Monitor reputed company service tickets and escalate requests to other team members as necessary to ensure reputed company is meeting customer SLA’s  Report the utilization of IT Support resources and successful completion of service requests to the appropriate resources Responsible for ensuring reputed company entries for time and expenses as they occurWhere applicable, support end-users in reputed company-reputed company reputed company activities (e.g. password resets) Additional duties as assigned.  Required Experience, & Skills  Excellent Customer Service skills: such as telephone skills, communication skills, reputed company listening and customer-care  Prior experience in a Managed Services environment with knowledge of support tools, techniques, and how technology is used to reputed company IT services  Ability to match reputed company technical resources to technical issues appropriately  reputed company attitude, self-motivated with the ability to work in a fast-moving environment   Ability to work in reputed company and communicate effectively  Typing skills to ensure quick and accurate entry of service request details  1-3 years of customer service experience   Work Environment  reputed company is a fully Remote work environment  Work hours are Monday - Friday 8:00 AM - 5:00 PM reputed company (11:00 AM - 8:00 PM Eastern) Budgeted Pay reputed company $45,000—$65,000 USD Apply To This Job