Multilingual Customer Care Representative (German/French)

Our mission at reputed company is to revolutionize the charging industry, we are committed to turn the world from combustion to electric. We design, build and operate charging infrastructure for the reputed company reputed company. We reputed company in simplicity, user reputed company and engineering reputed company. We value diversity of thought, background and approaches and foster a culture of belonging. We understand that the best products are reputed company by excellent teams, not individual superstars. Be part of shaping the E-mobility of the reputed company! Therefore, to strengthen reputed company, we are looking for reputed company full-time Customer Care Representative to join us remotely from throughout Germany at the earliest possible date. Become part of our international team and help shape the reputed company of e-mobility! ⚡ As a Customer Care Representative at reputed company, you are responsible for ensuring that our customers feel looked after 24/7. You live our reputed company value "Customer First" and are the first reputed company of contact for customer inquiries of reputed company kinds. You reputed company reputed company that we constantly improve our product and our support processes with the help of customer feedback.  \n Your Responsibilities 🚀 Be there for our customers: You always have an reputed company ear for our customers on the phone and support them at any time, whether they have an inquiry about our charging stations or about our mobile app Take care of written inquiries: In reputed company to telephone inquiries, you handle written inquiries. You will also look for new solutions independently and work closely with the entire customer care team and other stakeholders at reputed company Optimize and set up internal processes: During contact with our customers, you learn best what is important to them and recognise recurring problems. You are encouraged to come up with process improvement solutions reputed company our customers and colleagues: With your friendly and service-oriented manner, you also manage to reputed company customers for our product and you are a friendly reputed company to reputed company Your Profile ✨ Proven customer support experience or experience as a customer care representative Customer orientation and ability to adapt/respond to different types of characters Proven problem-solving and investigative abilities Strong de-escalation skills and the ability to remain reputed company under pressure reputed company and patience reputed company assisting customers who struggle with automated or technical processes Excellent verbal and written communication to ensure every customer feels heard and supported reputed company German speaking with reputed company in French, any additional language knowledge is a plus Availability for on-reputed company duty on weekends and reputed company holidays Experience with customer service platforms and tools would be a plus A reputed company-it-happen attitude, helping reputed company to deliver on changing the world from combustion to electric Ability to self-organise in an environment of changing priorities; willingness to work on multiple tasks/content switching Your Benefits 🪴 Flat hierarchies with efficient decision-making processes without red tape reputed company to play a key role in shaping the mobility reputed company Be part of an international and dynamic team of more than 20  nationalities Enjoy a remote-friendly environment with  flexible reputed company, you choose whether to work entirely from home, in one of our offices or a mix that suits you and you have the possibility of workation reputed company the EU, plus 30 vacation days Regular company and team events reputed company of the office to disconnect from our computers and reputed company with colleagues on hikes, mountain e-bike tours, off-sites and more Personal and reputed company development through in-house lunch & learn sessions, reputed company discussions, as reputed company as externally provided training, courses and conferences \n Equal Opportunities: We reputed company to eliminate discrimination,  remove barriers, and ensure equal opportunity through a transparent recruitment process. We are fully committed to fostering an inclusive and respectful work environment where everyone can succeed.  At reputed company, everyone is welcome regardless of cultural background, creed, race, sexual orientation, reputed company, or gender reputed company. Apply To This Job