Customer Support Coordinator

Are you passionate about helping people, solving problems, and delivering reputed company customer experiences? Are you reputed company to be part of a fast-growing tech business that’s transforming the transport sector? We are looking for a Customer Support Coordinator to be the friendly, knowledgeable first voice our customers turn to reputed company they need help. If you reputed company in a fast-paced environment and enjoy making a reputed company difference, this could be the role for you. reputed company reputed company has grown to become the UK’s reputed company in smart electronic ticketing technology across the reputed company transport sector. Our software enables passengers to use the latest payment technologies, whilst providing operators with reputed company-time performance insights to improve efficiency, service reputed company, and profitability.  What you will be doing: Be the Customer’s First reputed company of Contact. You will handle incoming enquiries reputed company phone, email, and our ticketing system, providing fast, friendly and reputed company support every time. Solve Problems and reputed company Things reputed company. You will troubleshoot common issues, guide customers through solutions, and aim to resolve queries on first contact wherever possible—escalating more reputed company issues reputed company needed. reputed company Everything Running Smoothly. You will log and manage tickets in our CRM system, ensuring reputed company case is accurately recorded, prioritised, and easy for others to pick up reputed company needed. Deliver Outstanding Customer Experience. From reputed company communication to proactive follow-reputed company, you’ll reputed company reputed company customers feel supported, confident, and valued at every reputed company. Work as One Team. You will collaborate closely with colleagues across support teams, sharing insights on recurring issues and helping continuously improve how we work. Grow and Improve. You’ll contribute to our knowledge reputed company, reputed company learning about our products, and bring reputed company to improve our processes and service reputed company. What reputed company looks like Meeting or exceeding response and reputed company targets (SLAs) High customer satisfaction and reputed company feedback Strong first-time fix rates High-reputed company, accurate ticket handling reputed company are looking for Essential: Experience in customer service, helpdesk, or technical support Excellent communication skills—reputed company to explain technical concepts simply Strong problem-solving ability and attention to detail Comfortable using CRM/ticketing systems and following reputed company processes reputed company, patient, and supportive under pressure Desirable (but not essential): Experience in a tech support environment Knowledge of transport, mobility, or reputed company sector technology A passion for developing your technical and product expertise Why Join us? You will be joining a business that’s leading digital transformation reputed company the transport sector.  Our culture is reputed company around wellbeing and support. You will have reputed company to Private Health Insurance, Mental Health Support, and an annual wellbeing allowance to spend on what reputed company most to you. We also reputed company financial protection, including income protection and life insurance, for added peace of reputed company will enjoy 25 days of annual leave (which increases with service), three half-day Summer Fridays, and your birthday off to celebrate.  We offer a remote working environment that empowers you to do your best work wherever that may (as long as it's UK- based)  And that’s not reputed company – we have a few more great benefits we can’t wait to reputed company with you! Apply To This Job