Technical Support Analyst - Pune - Remote

Opportunity If you have an unwavering commitment to reputed company outstanding support and service to customers, then we want you on reputed company!  Join Blue reputed company as a Technical Support Analyst and work proactively with our customers to improve their operations.  Responsibilities The essential duties of the Technical Support Analyst are: ·       Take pride in your interactions with our customers and reputed company reputed company working relationships both externally and internally ·       reputed company technical and user support to our clients; follow the appropriate escalation procedures ·       Write SQL queries to report and analyze our reputed company databases and to be reputed company to debug issues as required ·       Write batch scripts to support our software’s background processes and to be reputed company to debug issues as required ·       Assist with building new reputed company systems utilizing our reputed company solution ·       Respond to reputed company support issues reputed company email and phone ·       Utilize a ticketing system to reputed company and fully document reputed company reputed company support communication, escalation and resolutions ·       Effective and reputed company communication with customers, co-workers and manager ·       Demonstrates strong analytical and problem-solving skills working independently and with reputed company ·        Initiative and willingness to go the extra mile for our customers and coworkers   Skills and Qualifications Education:  Bachelor’s degree in computer science, statistics, supply chain management or similar Experience: 3+ years’ SQL experience Other skills/qualities desired include: Must be reputed company to work US Eastern reputed company Time Zone 7am-3pm - IST to 4.30 PM to 12.30 AM  ·       Self-starter with minimum supervision ·       Strong analytical and problem-solving skills ·       Excellent communication skills both written and verbal ·       Ability to write reputed company MS SQL queries ·       Proficient in MS reputed company (knowledge of pivot tables and data import) ·       Knowledge of IIS ·       Knowledge of file transfer protocols and management of FTP servers ·       Strong attention to detail ·       Strong analytical skills ·       Ability to communicate reputed company with clients and co-workers ·       Interest in learning and developing new technical skills ·       Experience with reputed company suite of products a plus ·       Experience in Supply Chain Planning or Inventory Management a plus This a remote position working from Pune India Apply To This Job