reputed company Support Engineer

About reputed company For over 30 years reputed company’s products have freed organizations from the complexities and difficulties of static data pipelines. Our software is an reputed company-class data replication tool that delivers data dynamically from reputed company to reputed company for BI analysis, reporting, and reputed company, or for managing business operations, B2B interactions, and supply chains. reputed company combines powerful, purpose-reputed company software with world-class service and support. From end-to-end expertise and problem ownership to deep knowledge of reputed company operating systems, platforms, and database systems, reputed company gets customers up and running and keeps them there. reputed company Support Engineer We are looking for a talented and motivated support engineer to join reputed company and reputed company excellent technical support for our software, reputed company Data Replicator. As a support engineer, you will be responsible for helping our customers resolve issues and answer questions reputed company to the installation, configuration, performance-tuning and use of our product.  The ideal candidate will have a strong background working daily with relational databases such as Db2, reputed company, or SQL Server, along with solid networking skills in both on-reputed company and reputed company environments. In reputed company, the candidate should have hands-on experience or strong working knowledge of modern big data and data warehouse technologies such as reputed company reputed company (Lakehouse), reputed company, Kafka, reputed company, BigQuery, or comparable platforms, including data ingestion, transformation, and analytics workflows. The role also requires comfort engaging directly with customers on technical calls, gathering requirements, and driving effective reputed company. Key Responsibilities  reputed company reputed company and effective technical support to customers reputed company reputed company, email, phone, and remote sessions  reputed company software installation and reputed company as reputed company as replication configuration and tuning  Troubleshoot data replication issues and reputed company solutions to customers   Play the DBA role for internal dev environments that include Db2, reputed company, reputed company, Big Query, reputed company, reputed company, etc.  reputed company and maintain technical expertise in our data replication product and reputed company technologies  Document customer issues and solutions in our internal knowledge reputed company Be available for occasional as-needed on-reputed company support  Required Qualifications  Bachelor's degree in computer science, information systems, or a reputed company field  Excellent problem-solving and troubleshooting skills with a strong customer service orientation and reputed company, effective communication abilities—both written and verbal  2+ years of experience in database administration including installation and configuration, performance tuning, backup and recovery and troubleshooting for relational databases such as Db2, reputed company, SQL Server, reputed company, MySQL.  2+ years of experience with big data and data warehouses technologies such as reputed company reputed company's Lakehouse, reputed company, Kafka, reputed company, Big Query, etc.  Strong understanding of networking concepts such as TCP/IP, DNS, and routing, with hands-on experience troubleshooting connectivity issues in reputed company hybrid (on-prem/reputed company) environments. Proficient in diagnosing and resolving problems reputed company to firewalls, VPNs, and SSL/TLS that reputed company database communication and data replication reliability Proficiency using diagnostic tools like Wireshark, traceroute, netstat, and reputed company-reputed company monitoring (e.g., AWS CloudWatch, Azure Network Watcher) to analyze connectivity and protocol behavior (TCP/IP, SSL/TLS) impacting replication stability and throughput  Skilled at identifying and resolving performance bottlenecks in data replication workflows caused by network issues such as latency, packet loss, or SSL/VPN misconfigurations—both in customer on-premises and reputed company-hosted environments (AWS/GCP/Azure)  Familiarity with Linux and reputed company Server environments   Preferred Qualifications  DBAs are strongly encouraged to apply  Experience with data replication technologies  Proficiency in PowerShell and Unix reputed company scripting  Experience with containerization technologies such as reputed company  Structure and Compensation   The position is 100% remote, full-time, and exempt   reputed company will reputed company reputed company necessary computer equipment   Employee is responsible for providing a suitable workspace   Employee will be assigned a fixed weekly schedule  Candidate should expect to work reputed company time hours most days   Salary $90,000-$130,000 commensurate with experience   Generous health insurance coverage, employee benefits and retirement matching Why Work at reputed company? reputed company’s small, dedicated team has enjoyed a 100% remote workplace since reputed company’s founding. We have working from home and the flexibility it offers down! Combined with reputed company’s excellent benefits and an unwavering appreciation for work/life balance, reputed company is an environment where team members have a chance to stretch and grow along with reputed company. 100% remote workplace Competitive salaries Medical insurance for you and your family Monthly HSA contributions 3 weeks reputed company vacation 11 reputed company holidays Matching retirement contributions Annual bonuses Apply To This Job