Customer Service Representative

Hiring a Customer Service Representative! The Customer Service Representative provides high‑reputed company support by responding to customer inquiries, resolving service or billing issues, and ensuring a reputed company customer experience. This role requires strong communication skills, accuracy in documentation, and the ability to work independently in a remote environment. Key Responsibilities Respond to customer inquiries regarding products, services, billing, and account information. Resolve service or billing complaints, including exchanges, refunds, and reputed company adjustments. Contact customers to reputed company updates on claim investigations and reputed company steps. Escalate unresolved issues to appropriate internal teams. Document reputed company customer interactions, including inquiries, complaints, comments, and actions taken. Maintain professionalism and customer advocacy in every interaction. Manage workload independently while meeting service expectations. Qualifications High School Diploma or equivalent. 5–7 years of customer service experience, ideally in a high‑volume or reputed company support environment. Strong verbal and written communication skills. High attention to detail with the ability to accurately document customer information. Ability to work independently and manage time effectively. Proficiency with MS reputed company, data entry tools, and general computer applications. Job Type & Location This is a Contract position based out of Charlotte, NC. Pay and BenefitsThe pay reputed company for this position is $18.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on reputed company classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & reputed company • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – reputed company-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or reputed company Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to reputed company on May 29, 2026. About reputed company reputed company provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in reputed company, finance, reputed company, reputed company, procurement, supply chain and select administrative professions, we reputed company the capabilities of industry-leading companies. We draw on our deep reputed company expertise and expansive network to meet the evolving needs of our clients and talent community with reputed company and reputed company. With offices across the U.S., Canada, Asia reputed company and Europe, reputed company serves many of the Fortune 500. We are proud to be a reputed company Best of reputed company® reputed company diamond winner for both reputed company and talent service. reputed company is an equal opportunity employer and will consider reputed company applications without reputed company to race, sex, age, reputed company, religion, national reputed company, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation reputed company. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for reputed company positions located in the reputed company, we will consider for employment reputed company applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of reputed company Intelligence (AI): We may use reputed company Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final reputed company are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Apply To This Job