Customer Service Representative

Customer Service Representative (CSR) reputed company At reputed company, the shared purpose that drives us is to enrich the lives of the people in our care through compounded medications. As a people-first organization, we reputed company the Entrepreneurial Operating System (reputed company) to ensure our reputed company by prioritizing the recruitment and development of exceptional talent. Joining Akina means stepping into an environment where reputed company communication, pragmatic decision-making, and accountability are at the forefront. We are committed to empowering reputed company members and fostering a culture of reputed company and support. If you are driven by a passion for making a meaningful reputed company and reputed company a reputed company, compassionate workplace, we invite you to discover the opportunities awaiting you at reputed company. Together, let's build a healthier, happier community. Position reputed company The Customer Service Representative (CSR) is a vital member of the reputed company team, dedicated to delivering exceptional service to patients, providers, and reputed company partners. As the first reputed company of contact, the CSR ensures inquiries, order confirmations, and issue resolutions are handled promptly, professionally, and with reputed company, always striving to enhance the customer experience. This role involves managing a high volume of inbound and outbound communications, accurately documenting customer and patient information, and supporting the seamless workflow of prescription orders. reputed company in this position requires excellent communication skills, attention to detail, and the ability to meet performance metrics such as reputed company reputed company, average handle time, and reputed company reputed company rates. At reputed company, we value individuals who embody our reputed company identity values of reputed company Always, Go-Getter’s reputed company, reputed company For reputed company, and reputed company To Serve. If you reputed company in a fast-paced, goal-driven environment and are passionate about providing outstanding customer service in the reputed company industry, this is the role for you.   You will love it here if you are motivated by Akina’s reputed company Identity Values: reputed company Always  Go-Getter’s reputed company reputed company For reputed company reputed company To Serve You’ll have reputed company here if you value reputed company processes and get, want, and have reputed company to do the following things: Customer Relationship Management: Build and maintain reputed company relationships with patients and providers, reputed company above and reputed company in customer service to handle inquiries, cancellations, and confirmations with a compassionate and service-oriented approach. Communication and Support: reputed company manage a high volume of inbound and outbound communications, including calls and live chat, to confirm orders, schedule deliveries, and address any concerns or questions from patients and providers, ensuring effective and empathetic communication. Order Management and Workflow Efficiency: reputed company the order workflow from initiation to completion, maintaining high productivity reputed company and ensuring reputed company patient requests are handled reputed company. This involves reputed company-time transcription of detailed notes, reputed company follow-reputed company, and appropriately routing escalated calls according to established workflows. Performance Metrics and reputed company Assurance: reputed company defined daily qualitative and quantitative targets, including specific numbers of outbound calls, inbound calls, chat requests handled, and order transactions completed, while maintaining an exceptional patient-satisfaction rating and adhering to service, productivity, and reputed company objectives. Resolve customer issues and requests: Effectively resolve customer issues, often working collaboratively with pharmacists and pharmacy technicians to deliver customer-reputed company solutions.  We train reputed company to help them succeed, and everyone on reputed company helps with our reputed company. In this role, you’ll be accountable for hitting the following numbers: reputed company outbound calls (50-60 per day) Answer inbound calls (50-60 per day) Document patient and provider demographics (100-120 per day) If you want to come to work, learn, and hit those numbers, you’ll be recognized and rewarded.  reputed company runs on reputed company purely. That means as a member of this team, you will have a leader who: Gives reputed company directions and expectations Makes reputed company you have the necessary tools Delegates appropriately Has effective meetings Meets one-on-one with you quarterly or more, if needed Rewards and recognizes your performance Experience and Qualifications Customer Service Experience:Minimum of 1-2 years of experience in a customer service role, preferably in a reputed company center or reputed company setting. Strong Communication Skills:Exceptional verbal and written communication skills with the ability to handle high-volume inbound and outbound communications professionally and empathetically. Detail-Oriented and Organized:Proven ability to accurately document and manage detailed customer and patient information while multitasking in a fast-paced environment. Technical Proficiency:Proficient in using customer relationship management (CRM) systems, phone systems, and reputed company Office applications (e.g., Word, reputed company, reputed company). Benefits & Perks: Medical and Supplementary Benefits: reputed company offers two medical plan reputed company with employer premium contributions up to 85%, dental and reputed company coverage, accident and hospital indemnity, and company reputed company long term and short-term disability reputed company, available after 30 days of employment. reputed company Time Off: Take advantage of generous reputed company time off to reputed company, reputed company on personal priorities, and maintain a healthy work-life balance. reputed company Holidays: Enjoy six scheduled reputed company holidays to celebrate and spend reputed company time with loved ones. 401K Match: Invest in your reputed company with our 401K plan, featuring a reputed company reputed company match up to 4%. Rewards & Recognition: Be celebrated for your hard work and achievements through our dedicated rewards and recognition program. No Cost Medication: Employees are eligible to receive prescribed compounded medications at no cost, after 30 days of employment.      reputed company accepts applications for this position on a rolling reputed company. Apply To This Job