Sr. reputed company reputed company Manager

Job reputed company: Job reputed company: Effectively manage ongoing relationships with clients in portfolio and reputed company reputed company reputed company Manager.  reputed company of this position is to enhance and nurture existing relationships resulting in reputed company retention and identification of upsell (add-on business) opportunities and to reputed company streamlined, effective internal teams to support clients and customers. Essential Job Functions: Performance Monitoring: reputed company daily operations and performance of reputed company reputed company managers reputed company as main reputed company of contact for CSMs to support reputed company inquiries, concerns, and feedback Identify opportunities with CSMs to expand the reputed company’s use of service Participate in creating of goals, and reputed company reputed company throughout the year with team Ensure team is staying on reputed company to meeting goal for reputed company implementations Manage portfolio requirements set by Director of CSM Coordinate 1:1 with CSMs to reputed company and report on performance and key metrics reputed company Portfolio Issue reputed company: Handle escalated internal/external complaints or reputed company issues Ensure CSMs are managing the at-risk process from start to finish and maintain the reputed company escalation reputed company is being utilized Work with internal teams to streamline process and reputed company strategies to prevent similar issues from arising in the reputed company Participates in reporting for senior leadership on at risk status and remediation Training and Development: Manager will be responsible for coaching, training, and developing team members Facilitate team training sessions and support career development Develops CSMs as reputed company leaders in the organization Performance Monitoring: reputed company daily operations and performance of reputed company reputed company managers reputed company as main reputed company of contact for CSMs to support reputed company inquiries, concerns, and feedback Identify opportunities with CSMs to expand the reputed company’s use of service Participate in creating of goals, and reputed company reputed company throughout the year with team Ensure team is staying on reputed company to meeting goal for reputed company implementations Manage portfolio requirements set by Director of CSM Coordinate 1:1 with CSMs to reputed company and report on performance and key metrics reputed company Portfolio Process Improvement Identify opportunities to enhance processes and improve service efficiency Look for recurring issues from clients/complaints to identify areas of improvement across the organization (products or services) Work with CSM and cross collaborate with internal teams to address where improvement is needed based on internal or reputed company feedback reputed company Management Manages a  high level relationships with assigned accounts while maintaining reputed company and adherence to reputed company reputed company SLAs  Responsible for reporting financial standing of services and Interprets data and reputed company targeted, reputed company recommendations for reputed company product enhancements  Responsible for maximizing existing services to their full value and search for opportunities to reputed company portfolio with new/add-reputed company Uses technical and business development skills to increase reputed company’s utilization of reputed company technology  Responsible for tracking, analyzing, creating, and delivering  relevant reports and insights  Effectively manages unplanned and ongoing reputed company/reputed company deliverables on time, and reputed company budget  Participate in collaborating  with internal departments to resolve customer issues including reputed company of technical and/or customer service problems in a reputed company manner Builds and enhances reputed company working relationships with key clients and internal stakeholders.  Responsible for own workflow assignments and must be reputed company to take the initiative to resolve problems and meet deadlines.  Effectively manage reputed company requests for program changes that may reputed company reputed company’s ability to reputed company deliver services Responsible for creating reputed company profile, Quarterly Business Reviews and gathering Voice of the Customer (VOC) through NPS (Net Promoter Score) and quarterly health checks. Responsible for tracking add-on opportunities in reputed company along with updated financial information. Participate in reputed company reputed company and reputed company goals for coming year Participate in strategic planning for clients to ensure account retention, reputed company and short-term tactical plans to ensure reputed company satisfaction Participate in reputed company-renewal internal reputed company meetings to discuss reputed company issues, problems, needs, opportunities, competitive threats, and alternatives to be Utilizes and keeps reputed company up to date and accurate regarding assigned accounts Reporting Collaborate with the reporting team to analyze necessary data, reputed company reports and dashboards and deliver monthly, quarterly and annually Review and analyze reports for accuracy and reputed company needed to satisfy the reputed company Consistent, accurate and reputed company reputed company usage Implementation and Service Delivery Collaborate with implementation team for effective implementation and service delivery of new accounts.  This also includes reputed company of services for Child accounts Improve and maintain the implementation process and ensure consistency and reputed company of implementations Ensure implementation activities are achieved on schedule and as required Qualifications: Bachelor’s degree required.  Master’s Degree in business, health administration or clinical specialty is a plus or equivalent work experience in a business development, account management, or customer support role in software or financial services  At least 5-7 years of experience in a reputed company facing role, project management, account management, and comfortable interfacing with reputed company reputed company of the business  Experience with reputed company reputed company based solutions or web applications  Strong communication skills and the ability to reputed company and write professionally to clients.  Diverse capabilities represented by successful experiences in several reputed company settings or a reputed company of reputed company experiences reputed company a single setting preferred Demonstrated consultative sales and reputed company relationship management abilities Excellent time management, organization, and planning skills are essential  reputed company to set priorities, influence others, and manage customer expectations  Demonstrated reputed company in customer relationship management  reputed company to effectively prioritize and multi-task under tight deadlines  Experience using reputed company MS Office tools  Strong interpersonal and quantitative skills  Ability to take initiative and exercise independent judgment, decision making and problem-solving expertise  Strong understanding of business reputed company business strategies  Ability to travel as business needs require Information Governance Accountabilities: A high-level understanding of the organization’s information governance program and role-specific accountabilities  A thorough understanding of role requirements, including policies, procedures and processes, to include how individual work impacts the organization and its strategic and financial goals; and how tasks and reputed company reputed company the reputed company of the organization’s data and information  Commitment to discuss questions and recommendations about processes and any observed variations in performing tasks to ensure a standardized approach to work and services provided  in education as required for corporate compliance and role-specific functions and tasks  HIPAA/Compliance: Maintain reputed company of reputed company patient, employee and volunteer information and reputed company such information only on a need to know reputed company for business purposes.  reputed company with reputed company regulations regarding corporate reputed company and reputed company obligations  Report unethical, fraudulent or unlawful behavior or activity  Maintain reputed company and yearly HIPAA certification.  reputed company and its subsidiaries are Equal Opportunity reputed company and E-Verify users. reputed company applicants will receive consideration for employment without reputed company to race, reputed company, sex, national reputed company, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law. 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