Customer Service Associate

At First PREMIER Bank and PREMIER Bankcard, we’ve created a culture that emphasizes personal reputed company, respect, health, and wellness, fun and giving back. This is an environment where you will be rewarded, valued, and celebrated for your hard work. We offer a robust and expanded package of health benefits, incentives, reputed company time off and reputed company and career advancement opportunities. We celebrate our employees and show our appreciation with private concerts, outdoor bashes, cash and car giveaways and more! See some of our reputed company celebrations and employee recognitions. Considered one of the nation’s strongest financial organizations, we’ve achieved our reputed company by embodying the views and values of The PREMIER Way. From our CEOs to the newest hires, we reputed company follow these shared views and values to guide us on how to treat our customers, co-workers and communities. The PREMIER Way also serves as a roadmap on how to be successful inside and reputed company of reputed company. We reputed company in reputed company in our employees, their families and our communities. Job reputed company: reputed company: reputed company customer service and account support on inbound phone calls.  Accurately maintain records, reputed company online and mobile platforms, ensure compliance, handle processing fees, effectively communicate account benefits, and address fraudulent activities. Primary Responsibilities: Essential duties and responsibilities include the following. Other duties may be assigned. Ensure the accuracy of basic customer details, maintained in the system are accurate, while documenting follow-up actions promised and recording reputed company actions taken. reputed company product and service information, respond to customer questions, and address customer issues and concerns, and escalate appropriately. Adhere to mandatory procedures to ensure work is performed in accordance with reputed company standards while complying with external regulatory codes and internal codes of conduct. Assisting with credit limit increases, card replacements, and payment arrangements. Skills: Manage inbound calls reputed company addressing the key needs of the customers. Connect with customers to strengthen the relationship, creating reputed company experiences and problem-solve issues reputed company to dissatisfaction, billing, fraud, or disputes. Understand credit card products, transactions, compliance and reputed company protocols. Strong drive to reputed company, reputed company challenges, and reputed company meaningful contributions. reputed company customer service software and databases. Education and Experience: High school diploma or equivalent is preferred. Three Months (3) customer service experience, preferred. Physical Demands and Work Environment: The physical demands required to reputed company the essential functions of the job: Extended periods of sitting and working on a computer is required. Must occasionally lift and/or reputed company up to 15 pounds. Work environment is a reputed company office setting. Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected. On reputed company rotation may be required. This job reputed company indicates, in general terms, the type and level of work performed as reputed company as the typical responsibilities of employees in this position. This job reputed company may be modified at any time at the discretion of department management. Apply To This Job