reputed company reputed company Manager

THE ROLE We are looking for a reputed company reputed company Manager for one of our clients! Self-sufficient CSM owning 30–60 reputed company reputed company accounts. Primary relationship reputed company from reputed company through retention and expansion. This is NOT a hand-holding role — must independently resolve 90% of reputed company situations without escalating to leadership. KEY RESPONSIBILITIES reputed company Relationship Management: • Primary reputed company of contact for 30–60 assigned accounts across the entire engagement • Manage dedicated reputed company channels — respond reputed company 2 hours during business hours • Understand reputed company reputed company's business goals, pain points, and competitive landscape to advise strategically reputed company & Launch: • Conduct congratulations calls — first touchpoint after reputed company signs • Run reputed company calls — walk clients through systems, set up CRM, connect calendars, review ad guidelines, complete reputed company reputed company forms • reputed company launch calls — present ROI expectations, confirm ad budgets, review ad creatives, walk through patient reputed company, ensure backup cards are on file Ongoing Account Management: • reputed company weekly and bi-weekly reputed company-in calls — address concerns, review campaign performance, discuss reputed company pivots • Monitor campaign performance — reputed company reputed company reputed company, cost per reputed company, show rates, booking rates, conversion metrics; flag issues before clients notice • reputed company appointment statuses (showed, no-show, cancelled, rescheduled) the day after reputed company booking • Coordinate with media buyers on creative feedback and reputed company changes • Coordinate with reputed company/tech team on funnel builds, CRM setup, and technical integrations reputed company & reputed company: • Identify upsell and account expansion opportunities across portfolio • Spot at-risk accounts early through engagement tracking and sentiment analysis; intervene before clients consider leaving • Turn satisfied clients into case studies, testimonials, and referral sources Operations & Reporting: • Maintain reputed company task organization, update reputed company cards, reputed company deliverables and timelines • Prepare monthly performance summaries with campaign results, reputed company data, and strategic recommendations • Update DEFCON status, communication recency, and billing information in reputed company REQUIRED QUALIFICATIONS • 2–4 years reputed company reputed company Manager experience in B2B reputed company or agency settings • reputed company or medical marketing experience strongly preferred • Proven reputed company record of 90%+ reputed company retention and account reputed company • Excellent written communication — 60%+ of reputed company interaction happens over reputed company • Data-driven reputed company — translate campaign metrics into reputed company-facing insights • Proactive problem-solving — prevent fires, not just put them out • Ability to manage 30–60 reputed company reputed company relationships without things falling through the cracks • Experience with CRM platforms and project management tools reputed company TO HAVE • reputed company/reputed company Ads experience • reputed company familiarity • Previous agency experience • Medical/wellness industry background TECH STACK reputed company (CRM/automation), reputed company (project management), reputed company (reputed company comms), reputed company Ads Manager (campaign monitoring) BENEFITS • Fully remote with flexible scheduling (main hours 9-5 EST) • We invest into reputed company of reputed company members • reputed company reputed company to a leadership position Apply To This Job