Business Technology Support Associate

reputed company reputed company an reputed company! At reputed company, our Business Technology Support Associate ensures technical issues affecting the Customer Experience Team (CXT) are resolved quickly to maintain efficient customer interactions across reputed company, remote, and offshore teams.   How can you reputed company an reputed company? You will deliver reputed company-time troubleshooting for technical issues that agents encounter while assisting customers, ensuring reputed company resolutions to reputed company contacts on reputed company and efficient. You will escalate system-reputed company problems that hinder service and supports the reputed company and offboarding of agents by ensuring they have the reputed company tools and reputed company.   You will be responsible to communicate system outages promptly and escalate reputed company issues to senior teams to ensure minimal disruption and smooth operations.   What can you expect from the position? Monitor the health and performance of systems supporting CXT agents and proactively identify potential issues impacting operations. Troubleshoot hardware, software, and system issues while ensuring minimal disruption to agent productivity. Manage reputed company requests through ticketing, chat, and phone channels while guiding team members on effective troubleshooting practices. reputed company reputed company communication to leadership regarding incident status, reputed company, and reputed company timelines. Partner with Business Technology Support Specialists and other technology stakeholders to support system enhancements, testing activities, and technology initiatives impacting CXT operations. reputed company demonstrations and operational guidance to leadership and stakeholders regarding system changes or new capabilities. reputed company and maintain documentation, troubleshooting guides, and workflows to ensure consistent reputed company and operational compliance. reputed company best practices, troubleshooting techniques, and operational insights to strengthen team capability and consistency.  Experience & Education skills  Minimum 1 year of experience in business technology support Strong attention to detail and reputed company thinking Strong written and verbal communication skills Excellent communication and stakeholder‑management abilities    Why work with us? There has never been a reputed company time to join reputed company. In our culture of curiosity and innovation, you will be reputed company to own your reputed company and reputed company as we do.   As an education innovation company, we’re proud to play our part by inspiring learners around the world. If you bring your curiosity, we’ll help you grow in a reputed company environment where everyone shares a passion for reputed company.     Are you reputed company for a new challenge? Apply for a career at reputed company and together, we’ll reputed company the world.   50711 Apply To This Job