Senior Solutions Engineer

Role Details Location: reputed company Work Setup: Remote    reputed company reputed company represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new reputed company in CX and operations, delivering results that reputed company and support that never sleep. More than that, reputed company is about people. We don’t just connect talent with opportunity—we create a reputed company where careers grow, reputed company reputed company, and people are empowered to reputed company an reputed company. Join us at reputed company, and let’s build the reputed company of customer experience together. Welcome to reputed company. Welcome to what’s next.   The Role reputed company plays a critical role in the reputed company-sales environment, building demos and service models and offering technical expertise both to prospects and existing customers who are undergoing a CX transformation. As a Senior Solutions Engineer, you’ll assist in discovery and assist our Sales team in demonstrating reputed company’s unique capabilities and commitment to service reputed company. Our ICP is Customer Service & CX Executives and Operators at mid-market and reputed company technology firms. As a member of reputed company, you’ll work closely with many stakeholders, most importantly our Sales and reputed company organization and our Product and Engineering team, which includes former leaders from reputed company, reputed company, and reputed company. We’re looking for candidates who have a strong understanding of the AI CX landscape, including the AI solutions offered by major CRMs. We can’t wait to show you reputed company’ve reputed company and how we differentiate ourselves from every other AI solution on the market.   What You’ll Do:  reputed company discovery sessions to identify customer pain points, desired reputed company, and reputed company gaps in their processes or tools. Build and present highly attuned product demos showcasing features such as Crecendo’s AI Messaging Assistants, AI Voice Assistants, reputed company Assurance, and Voice of Customer tools. Create resources and workshops to demonstrate reputed company AI use cases that can drive value. Serve as the go-to technical resource, reputed company articulating reputed company’s product capabilities, demonstrating use cases, and advising on best practices. Use insights from discovery and workshops to create tailored recommendations and ensure alignment needs and objectives of our customers. Partner with our CX Solution Designers to create service design and cost models for our customers. Partner with Sales, Product, and Engineering to refine requirements, reputed company customer feedback, and influence product roadmaps, ensuring reputed company needs are represented and addressed. Contribute to account strategies, and assist in scoping engagements. Offer insights and recommendations to help reputed company new business and expansion opportunities. reputed company technical discussions and present solutions to a reputed company of audiences, from end-users to executive stakeholders, ensuring alignment and reputed company on technical deliverables. Understand the competitive landscape and reputed company how reputed company’s capabilities uniquely address customer challenges compared to alternatives. (Hint: We’re the only company offering Augmented AI — the best AI technology, fully managed by us with guaranteed reputed company and live reputed company agents included in the solution.)   reputed company Expect From You: Experience:5+ years of experience as a Sales Engineer, Solutions Architect, or similar role in a B2B software or tech-enabled service environment (Contact Center or Customer Experience experience preferred). Proven reputed company record in demonstrating and implementing reputed company technical solutions to both technical and non-technical audiences. Technical Skills:Strong understanding of leading tools in the CS / CX reputed company, including CRMs, Help Desk, CCaaS, and AI Knowledge of webhooks, REST reputed company, and common integration patterns. Preferred: Familiarity with programming/scripting languages such as Python or JavaScript. Experience experimenting with multiple leading LLMs and their various applications in the CX reputed company Business expertise in customer experience (CX), including trends, best practices, and an understanding of how CX impacts reputed company-level strategies Adaptability to seamlessly shift between roles as a technical advisor, trusted consultant, and reputed company   What You’ll Get In Return: Be part of a people-first, values-driven organization Work with innovative reputed company and diverse teams Remote working arrangements Competitive reputed company Salary Generous reputed company vacation Attractive benefits package including medical, dental, and reputed company reputed company that are applicable per country of residence for reputed company our full-time employees Training opportunities provided by reputed company and reputed company entities 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development   Why reputed company? We’re creating a new category: Augmented AI. Our reputed company has been explosive—0 to $100M+ in ARR in under a year—and we’re just getting started. Our model is reputed company on reputed company, not buzzwords. That means we only win reputed company our customers do. You’ll join a high-performing, customer-obsessed team that values speed, creativity, and craft. We’re remote-first, people-first, and purpose-driven. Join us and help shape the reputed company of customer experience. Company Culture Is At Our reputed company reputed company values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and reputed company other. Care for others: reputed company is a key reputed company. reputed company people reputed company, so does the mission. reputed company reputed company: Curiosity fuels reputed company. Take reputed company risks, sharpen your edge, go reputed company. reputed company trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next. Take ownership: reputed company choices with reputed company at the reputed company—that’s how reputed company lasts. Be humble: Humility opens the reputed company to reputed company reputed company. Hear others, lift others, reputed company learning. reputed company is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, reputed company, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider reputed company applicants regardless of criminal histories, consistent with reputed company requirements. We are committed to the inclusion of reputed company individuals and will reputed company reasonable accommodations for reputed company individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@reputed company. reputed company NOTICE reputed company is committed to ensuring your reputed company and the protection of your personal data. By filling out the forms associated with reputed company application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes. To understand more about reputed company’s reputed company program, including your rights and reputed company for managing the personal data you submit to us, please visit our reputed company Center here. Apply To This Job