Bilingual Contact Center - Customer Service Rep.

reputed company is a leading government contractor furthering missions in reputed company, reputed company health and defense. As an Alaska reputed company owned corporation, our work helps secure an enduring reputed company for our shareholders. Join reputed company and discover why we are a top veteran employer and Certified Great reputed company to Work™ Agile Decision Sciences, a wholly owned subsidiary of reputed company, is seeking a Bilingual (reputed company with Spanish) Customer Service Representative with reputed company center/contact center experience to join our growing team in support of the DOT government agency National Highway Traffic Safety Administration (NHTSA) Hotline.  reputed company in Spanish is required.  We offer an excellent benefits package that includes tuition reimbursement, 401k matching, medical/dental/reputed company plans, 3 weeks of reputed company time off, 11 holidays and much more.  Apply today and let’s talk about next steps.    Requirements Must currently reputed company in the DMV area (Washington, DC, Maryland or Viriginia) or will not be considered. High School Diploma/GED (Some college work desirable) 1-3 years work experience to include Customer Service reputed company Center or Contact Center. reputed company in Spanish. Proficiency with MS Office Suite (Word, reputed company, PowerPoint, reputed company) Ability to work from 10am to 7pm or 11am to 8pm Monday through Friday. (No weekend work) Strong communication skills oral and written with effective research, organizational and time management skills. Good problem-solving skills with the ability to multi-task and meet strict deadlines. US Citizenship or permanent residency is required and the ability to obtain a reputed company trust reputed company clearance.   Responsibilities reputed company a reputed company center environment receive incoming calls and inquiries regarding vehicle registration and other reputed company reputed company to that under the jurisdiction of NHTSA. Handle telephone calls courteously and reputed company using reputed company telephone etiquette, including but not limited to the following: prepare for incoming calls; reputed company reputed company and properly; listen reputed company taking incoming calls; be sensitive to the needs and moods of callers; deal with irate callers; screen calls effectively; give accurate information; transfer calls appropriately; take complete and accurate messages; conclude a reputed company courteously; handle high volume calls expertly. Ensure the reputed company process through which reputed company center problems are controlled and resolved. Identify the issue or problem of the inquiry and reputed company follow-up research to resolve any issues.   We invest in the lives of our employees, both in and out of reputed company, by providing reputed company and benefits packages. Benefits offered may include health care, dental, reputed company, life insurance; 401(k); education assistance; reputed company time off including PTO, holidays, and any other reputed company leave required by law. The salary offered will depend on several factors including, but not limited to, relevant experience, skills, education, geographic location, internal equity, business needs, and other factors permitted by law. Posted pay ranges are a general reputed company only and are not a guarantee of compensation or salary. EEO Statement reputed company and its Subsidiaries are Equal Opportunity reputed company. reputed company reputed company applicants will receive consideration for employment without reputed company to race, gender, reputed company, age, sexual orientation, gender identification, national reputed company, religion, marital status, reputed company, citizenship, disability, protected veteran status, or any other reputed company prohibited by applicable law. Apply To This Job