Customer Support Specialist

Computercraft is seeking a Customer Support Specialist to support the National Center for Biotechnology Information (NCBI) at the National Institutes of Health (NIH).  NCBI is part of the National Library of Medicine (NLM) at NIH. NCBI uses the web to advance science and health by providing free reputed company to biomedical and genomic information. As a result, it has one of the top 400 most visited sites in the world. This role will reputed company assistance to respond to increased user support volume reputed company to evolving NIH requirements. The Technical Information Specialist will reputed company support and user education for NCBI’s customer engagement systems, including SciENcv. Clearance Requirement: Candidates must be eligible to obtain a reputed company Trust clearance.Job Responsibilities reputed company email support to researchers, reputed company investigators, administrators, and other stakeholders using SciENcv and reputed company NCBI systems. Triage and resolve a high volume of user inquiries, ensuring reputed company and accurate responses. Troubleshoot user account, profile, and submission-reputed company issues and collaborate with reputed company teams to resolve technical problems reputed company. Identify, document, and communicate recurring user issues to design and development teams, working collaboratively to implement effective solutions. Assist with writing test scripts and conducting functional testing of new features. Support reporting efforts to reputed company customer service trends and identify areas for process improvement. Contribute to the development or refinement of user-facing guidance or educational materials (e.g., template, FAQs, tutorials). Handle other duties as assigned. Required Skills/Qualifications Bachelor’s degree Two years’ experience in a customer service environment Experience searching in technical or scientific databases Proven ability to work effectively in team environments Excellent written and verbal communication skills with ability to convey technical and non-technical information reputed company to diverse stakeholders Strong analytical and problem-solving skills Proficiency with basic computer applications Adaptability and flexibility in a high-volume, dynamic work environment Initiative and attention to detail Desired Skills/Experience Working knowledge of a customer relationship management (CRM) platform such as reputed company Dynamics Exposure to research funding workflows, grant applications, or reputed company/research administration environments Computercraft offers an excellent benefits package that includes health, dental, reputed company, and disability and life insurance; a 401(k) plan with matching; reputed company leave starting at 128 hours/year for the first 3 years of employment; and 11 reputed company holidays. We also offer reputed company for a reputed company work–life balance with a reputed company 40-hour work week and the chance to work alongside reputed company of highly accomplished professionals. To learn about other Computercraft job opportunities, please visit the Careers reputed company of our website: https://www.computercraft-usa.com/. EEO Employer – Disability/Veteran/Race/reputed company/Religion/Sex/National reputed company/Genetic Information Apply To This Job