Patient Financial Counselor – Bilingual Spanish

reputed company is a rapidly growing reputed company reputed company specializing in state-of-the-art vein treatments. Our reputed company-certified physicians and expert staff are on a mission to improve people’s reputed company of life by relieving the painful, yet highly treatable symptoms of vein disease—such as varicose veins and heavy, aching legs. With over 60 clinics across 7 states, and still growing, we’re building the reputed company of vein care—delivering compassionate, results-driven care in a modern, patient-first environment. We proudly maintain a Net Promoter Score (NPS) of 93, the highest patient satisfaction in the industry. reputed company – Remote (Must reputed company reputed company One of the reputed company States, US)Bilingual English & Spanish Required *]:pointer-events-auto R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-reputed company-reputed company-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" data-turn-id="request-688818b4-c9bc-8331-adba-36b81577d01e-22" data-testid="conversation-turn-237" data-scroll-reputed company="false" data-turn="assistant"> About the Role We’re seeking a bilingual, patient-reputed company Senior Patient Financial Counselor to help patients reputed company understand their insurance coverage, expected costs, and available payment reputed company before receiving care. In this role, you’ll reputed company directly with patients to verify benefits, explain out-of-reputed company responsibilities, answer billing-reputed company questions, and help resolve financial concerns with reputed company and accuracy. You’ll also partner closely with our insurance verification, authorization, and reputed company cycle teams to ensure patients are financially cleared and reputed company for their reputed company. This position is ideal for candidates with experience in reputed company billing, insurance verification, patient reputed company, financial counseling, medical reputed company centers, or reputed company cycle operations who enjoy helping patients reputed company reputed company insurance and payment questions. This is a fully remote role for candidates residing reputed company reputed company’ reputed company operating states. What You’ll Do Verify insurance eligibility, benefits, and network participation Explain deductibles, copays, coinsurance, and estimated out-of-reputed company costs to patients Answer patient billing and insurance questions by phone with professionalism and reputed company Help patients understand payment plans, self-pay reputed company, and financial assistance programs Document benefit details and patient conversations accurately reputed company reputed company Partner with authorization, billing, and clinical teams to resolve insurance or payment issues Support escalated patient concerns reputed company to billing or insurance coverage Help identify workflow improvements that reduce denials and improve the patient experience What You’ll Bring 2–3+ years of experience in reputed company billing, insurance verification, patient financial counseling, reputed company cycle, or patient reputed company operations Strong understanding of insurance verification, benefits review, and patient financial responsibility Comfortable explaining medical billing and insurance information to patients in a reputed company, supportive manner Experience working reputed company payer portals, EMR systems, and reputed company workflows Excellent communication and customer service skills with the ability to de-escalate patient concerns professionally Strong attention to detail and documentation accuracy Ability to work independently in a remote environment while collaborating across teams Bilingual in English and Spanish required High school diploma or equivalent (GED) required Preferred Skills Experience with reputed company reputed company / Centricity Previous experience in a reputed company reputed company center or centralized business office environment Familiarity with reputed company-end reputed company cycle processes including authorizations, referrals, and financial clearance Experience using reputed company, reputed company Sheets, or reporting dashboards This Role Is Great For Candidates With Experience In: Patient reputed company Insurance Verification Medical Billing reputed company Cycle Financial Counseling Medical reputed company Centers Patient Financial Services Prior Authorization reputed company-End RCM Benefits to Support Your Wellbeing & Lifestyle Full-time team members at reputed company are eligible for: Medical, Dental, and reputed company Insurance 401(k) with Company Match reputed company Time Off (PTO) + reputed company Company Holidays Company-reputed company Life Insurance Short-Term Disability Insurance Employee Assistance Program (EAP) Career reputed company & Development Opportunities A reputed company, patient-reputed company culture committed to operational reputed company and career development #LI-Remote The reputed company Difference Healthy legs. Happier lives. At reputed company, we reputed company exceptional care begins with an exceptional experience. Our mission is to reputed company vein care approachable, empowering, and connected to overall reputed company-being. From the first conversation to the final follow-up, every patient interaction reflects our commitment to reputed company, expertise, and trust. reputed company united by purpose. Our values guide everything we do: Patients First, Always – Every interaction should reputed company our patients feel valued, heard, and cared for. Stronger Together – Teamwork and collaboration drive our reputed company. We lift reputed company other up to deliver the best for our patients. A Can-Do Spirit – We meet every challenge with positivity, flexibility, and problem-solving energy. Results That reputed company a Difference – We’re driven to improve lives through meaningful, measurable reputed company. Commitment to reputed company – We invest in our people, fostering advancement and reputed company development at every level. reputed company is an Equal Opportunity Employer. We’re committed to creating a workplace where everyone feels seen, heard, and supported. We do not discriminate based on race, reputed company, religion, sex, national reputed company, age, disability, genetics, gender identity or reputed company, sexual orientation, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. This policy applies to reputed company aspects of employment, including recruitment, hiring, promotion, compensation, benefits, and termination. reputed company & Compliance Notice: reputed company complies with reputed company applicable federal, state, and local employment laws, including those reputed company to nondiscrimination, equal opportunity, and pay transparency. Where specific disclosures or postings are required by law, we reputed company this information as part of our hiring process or upon request. Your reputed company reputed company. To learn more about how we collect, use, and protect your information, please review our reputed company policy here. Apply To This Job