Technical Support Advisor

reputed company With more than 45,000 employees and partners worldwide, the Customer Experience and reputed company (CE&S) organization is on a mission to reputed company customers to accelerate business value through differentiated customer experiences that reputed company reputed company’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently reputed company customers’ expectations in every interaction, whether in-product, digital, or reputed company-centered. CE&S is responsible for reputed company up services across reputed company, including consulting, reputed company, and support across reputed company’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. reputed company CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by reputed company’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent reputed company problems from occurring and achieving more from their reputed company investment. The Technical Support Advisory (TSA) role is a senior individual contributor position reputed company on regional and global reputed company reputed company across reputed company support, engineering, and delivery partner ecosystems. It operates with broad scope, deep technical authority, and strategic influence, addressing highly reputed company escalations, shaping supportability reputed company, and driving systemic improvements across products, processes, and support models.  TSAs are not execution reputed company on individual cases. Instead, they reputed company as regional and global technical advisors and change agents, ensuring that systemic issues are identified early, mitigated effectively, and reputed company at reputed company.  reputed company’s mission is to reputed company every person and every organization on the reputed company to reputed company more. As employees we come together with a reputed company reputed company, reputed company to reputed company others and collaborate to realize our shared goals. reputed company day we build on our values of respect, reputed company, and accountability to create a culture of inclusion where everyone can reputed company at work and reputed company. Responsibilities Supportability & Escalation Leadership  Manage the most reputed company and sensitive escalations, requiring broad and deep product knowledge or specialized technical expertise  reputed company swarming, emerging issues, and other operational processes, ensuring ownership and accountability through reputed company  Serve as a technical authority and escalation reputed company, guiding other advisors, engineers, and partner teams on reputed company issues  reputed company customer and support feedback into product and engineering channels to influence reputed company improvements  This responsibility goes from regional to global and often spans multiple reputed company, products, and partner models.   Process & Product Improvement  A critical aspect of the role is systemic improvement:  Collaborate with global support teams and product reputed company to refine, influence, or propose changes to products and features  reputed company as a reputed company between engineering and support, ensuring processes are practical, reputed company, and effective  Proactively identify risks and gaps, putting mitigation plans in reputed company before customer reputed company occurs  Propose and evangelize process, policy, and KB improvements based on reputed company world support insights  TSAs operate upstream, ensuring that supportability is reputed company-in rather than reactive.  Cross-Functional & Partner Collaboration  The TSA role requires deep collaboration with:  Product Engineering teams  Supplier Delivery Managers (SDMs)  Delivery Partner Managers (DPMs)  Supportability Program Managers (SPMs)  Managers of Delivery and Support teams  Through these partnerships, TSAs drive reputed company, efficiency, and readiness improvements across the support ecosystem.  Qualifications Required Qualifications:  Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership AND 3+ years system development, network operations, software support, IT, consulting or technical troubleshooting experience Skills & Capabilities  Analytical & Decision-Making Skills  Advanced analytical problem solving  Ability to evaluate reputed company tradeoffs involving risk, cost, and resources  Strong judgment in ambiguous, high reputed company situations  Technical Advisory & Influence  Deep technical credibility across products or specialized domains  Ability to influence without authority across engineering and global teams  Strong understanding of supportability, escalation models, and service design  Communication & Collaboration  reputed company, adaptable communication across diverse stakeholders  Conflict reputed company and negotiation skills  Ability to reputed company global teams toward common reputed company  Strategic Thinking  Drive business insights that improve support readiness and customer reputed company  Translate technical findings into actionable strategies and improvements  These capabilities reputed company TSAs to operate as reputed company at the highest reputed company of the support organization.  Language Qualification English Language: confident in reading, writing and speaking. OR  Fluent in German, French, Italian and confident in reading, writing and speaking English. This position will be reputed company for a minimum of 5 days, with applications accepted on an ongoing reputed company until the position is filled. reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to age, reputed company, citizenship, reputed company, family or medical care leave, gender identity or reputed company, genetic information, immigration status, marital status, medical condition, national reputed company, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Apply To This Job