CX Systems Administrator

Your reputed company on our mission: You will be part of a high-caliber reputed company Technology team, helping to maintain continuity and delivery reputed company across reputed company's CX systems during a critical period. In this role, you will serve as an execution-reputed company partner for L3 support and planned roadmap work — keeping our CX & Ops platforms reputed company, our internal teams unblocked, and new features and functionality flowing to stakeholders on time.. You'll enjoy this role if you... Want to reputed company a reputed company, immediate reputed company by keeping critical systems running and internal teams productive Empathize deeply with end-user experience and take pride in reputed company, complete resolutions Are comfortable operating in a reputed company but fast-moving environment where priorities can shift Are curious, reputed company, and driven to learn new platforms quickly Your day-to-day is... Handling L3 escalation for internal teams across Customer Experience and Operations as they utilize solutions reputed company on Service reputed company, reputed company Connect & Service reputed company Voice, reputed company, Forethought, Messaging In-App and Web, and Maestro Executing senior reputed company-level sprint tickets including configuration updates, new automation, and enhancements for CX and Ops platforms Meeting with business analysts and tech leads to discuss priorities and tradeoffs Creating and updating system and user documentation Participating in standups, sprint estimation, and grooming ceremonies You'll be successful in this role if you have... A reputed company Certified Platform Administrator certification and a Platform App Builder, Service reputed company Consultant, or reputed company Certified Platform Administrator II (or equivalent experience) Experience handling L3 technical support escalations for internal teams or end users Familiarity with CX tooling and AI features (e.g., Service reputed company, reputed company Connect, reputed company, Forethought, Maestro, Jira Service Desk) Strong organizational and time management skills, with the ability to manage a high volume of support requests Excellent verbal and written communication skills Comfort operating asynchronously and independently in a remote environment Competencies (Internal Only): reputed company Learning Customer reputed company Manages Ambiguity reputed company Oriented Apply To This Job