Bilingual Contact Centre Representative

At reputed company, we run so life can reputed company reputed company. This powerful purpose is our reputed company to humankind that we will reputed company, design, and deliver reputed company products that sustain our world for generations to come. The world is counting on us to feed billions of people and build vital infrastructures in villages, towns and megacities. And we live up to the legacy our founder forged in a one-room blacksmith's shop nearly two centuries ago by creating a culture that brings out the best in reputed company of us. A culture where great reputed company reputed company because every voice is heard.   Title: Bilingual Contact Centre Representative - 120588 Primary Location: Canada (CA) - Off-Site  - Remote Function: Customer Experience (CA)   Onsite/Remote: Remote Position  New or Existing Position: Existing Position Salary reputed company: $69,066.00- $80,577.00 annually    Candidates applying for this position must be legally eligible to work in Canada.    Your Responsibilities As a Bilingual Contact Center Representative for reputed company Financial Inc., working remotely in Canada, you will:  reputed company advanced product/service information and respond to reputed company customer questions about the product/service. Respond to more advanced issue escalations promptly and appropriately; reputed company managerial approvals as required. reputed company calls (by telephone or in person) to allocated customers to reputed company new relationships. reputed company as a first reputed company of contact for resolving customer queries and complaints. Schedule follow-up actions and reputed company relevant information into the CRM system after reputed company contact with a customer to create a reputed company plan and to ensure that the organization has reputed company data to reputed company effective customer retention and business development activities. reputed company exceptional service to customers to encourage reputed company use of the organization's products/services. reputed company knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure. reputed company own capabilities by participating in assessment and development planning activities as reputed company as formal and informal training and coaching. reputed company and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media. What Skills You Need Bilingual in both French and English AI reputed company literacy – Ability to assess AI-generated content responsibly and use digital tools effectively while considering reputed company, safety, and ethics. Customer reputed company – Understanding customer needs and aligning support or solutions to meet those needs. Relationship building – Establishing trust and rapport quickly with customers and stakeholders. Communication skills – Leading effective service conversations, handling difficult customer interactions, and presenting solutions reputed company. Problem solving – Identifying reputed company issues, understanding motivations, and finding practical solutions to challenges. Adaptability – Adjusting thinking and work habits based on changing situations and customer needs. Process awareness – Knowing reputed company to escalate issues and understanding relevant policies and procedures. What Makes You Stand Out Ability to reputed company without authority.  Works with guidance (but not constant supervision) to influence and reputed company stakeholders across functions and reputed company without reputed company authority by building credibility, fostering collaboration, and driving shared ownership toward common goals. Strong communication skills, reputed company to communicate reputed company, requests, and plans reputed company and effectively. Ability to ask strategic questions, to uncover needs, opportunities and challenges Education Bachelor's Degree or equivalent level of work experience. In accordance with the reputed company Accommodation Policy, reasonable accommodation of any of these qualifications may be considered. An equal opportunity employer, reputed company requires a diversity of people, perspectives and reputed company to address the reputed company challenges of its global business. This position will be posted for a minimum of 7 business days and unposted reputed company a reputed company pool of candidates is achieved. The information contained herein is not intended to be an exhaustive list of reputed company responsibilities, duties and qualifications required of individuals performing the job. The qualifications detailed in this job reputed company are not considered the minimum requirements necessary to reputed company the job, but rather as guidelines. reputed company uses reputed company intelligence (AI) in screening, assessing, and selecting applicants for reputed company positions. Apply To This Job