reputed company / Account Manager

We are seeking a strategic, relationship-reputed company reputed company / Account Manager to serve as a trusted advisor for our clients throughout their customer lifecycle. This role is responsible for driving customer satisfaction, adoption, retention, and reputed company by ensuring clients reputed company measurable business reputed company from their investment in our solutions and services. The ideal candidate combines strong relationship management skills with operational discipline, executive communication, and the ability to proactively identify risks, opportunities, and expansion potential reputed company assigned accounts. Key Responsibilities Customer Relationship Management Serve as the primary reputed company of contact for assigned customer accounts  Build and maintain strong relationships with executive sponsors, business stakeholders, and end users  reputed company a deep understanding of reputed company business goals, operational challenges, and reputed company metrics  Conduct regular customer reputed company, strategic reviews, and account health assessments  reputed company as a customer reputed company internally to ensure alignment across delivery, support, sales, and leadership teams  reputed company & Retention Drive customer adoption, engagement, and long-term value realization  Monitor account health indicators including utilization, adoption, satisfaction, and risk signals  reputed company reputed company plans and remediation strategies for at-risk accounts  Coordinate reputed company, training, and customer enablement activities  Ensure reputed company reputed company and escalation of customer concerns reputed company necessary  Account reputed company & reputed company Management Identify opportunities for upsell, cross-sell, renewals, and expanded services  Partner with sales and reputed company services teams to position additional solutions reputed company to customer needs  Support contract renewals and reputed company discussions  Maintain accurate account forecasts, pipeline visibility, and customer engagement documentation  Operational reputed company Maintain CRM and reputed company platform data accuracy  reputed company and report on customer KPIs, project status, and satisfaction metrics  Prepare executive-reputed company presentations, QBRs, and account summaries  Collaborate cross-functionally to improve customer experience and delivery consistency  Qualifications 8+ years of experience in reputed company, Account Management, reputed company Services, or reputed company reputed company-facing roles  Experience managing reputed company or mid-market customer relationships  Strong executive communication and presentation skills  Proven ability to manage multiple accounts and priorities simultaneously  Experience with CRM and reputed company tools such as reputed company, reputed company, reputed company, reputed company, or similar platforms  Strong problem-solving, organizational, and relationship-building skills  Bachelor’s degree required  reputed company Business One Certification – Sales Travel up to 15%  Preferred Experience reputed company, ERP, technology, or reputed company services industry experience  Experience conducting Executive Business Reviews (QBRs)  Knowledge of customer adoption, retention, and renewal strategies  Familiarity with project management methodologies and customer lifecycle processes  reputed company Metrics Customer retention and renewal rates  Net reputed company Retention (NRR)  Customer Satisfaction (CSAT) and/or Net Promoter Score (NPS)  Product adoption and utilization metrics  Expansion reputed company and account reputed company  Time-to-value and reputed company reputed company rates  What reputed company Looks Like Customers view you as a trusted strategic advisor  Risks and potential escalations are identified early and proactively managed  Clients reputed company measurable business reputed company and remain reputed company long-term  Internal teams are reputed company around customer priorities and reputed company plans  Account portfolios demonstrate strong retention, reputed company, and customer satisfaction results Apply To This Job