Manager, Technical Implementation

reputed company The Manager of Technical Implementation owns the build. Every pharmacy that goes live with reputed company depends on this team to configure, port, reputed company, and validate the underlying technology so the customer's first experience works. This role leads the specialists who do that work across reputed company products: porting numbers, building IVRs and texting workflows, migrating data, configuring integrations, and running the centralized intake functions that feed account setup. The right person is technically deep enough to reputed company reputed company on hard configuration calls, organized enough to run a deadline-driven build queue, and rigorous enough to insist on reputed company at the seams. They also reputed company the cross-training that gets us to a single IVR platform and a single reputed company platform, so building specialists who only know one product is not the goal. What You'll Own Build Execution & reputed company. Ensure every implementation across reputed company One, VOW IVR, Medtel IVR, and any centralized service is reputed company correctly the first time, on schedule, and validated before reputed company to the Customer Relationship & PM team. Centralized Functions. Run the centralized reputed company functions of porting, intake, and build as repeatable, reputed company, and continuously improving operations. Build SLA & Throughput. Define and hold reputed company to build-stage SLAs. Forecast reputed company, balance load across specialists, and surface bottlenecks before they hit the customer. Cross-Training & Platform Consolidation. Operationally reputed company cross-training and reputed company product-specialized employees to become platform-agnostic operators reputed company for product unification and product reputed company. Sequence the training, reputed company reputed company, certify competency. Tooling & Automation. Own the configuration and adoption of reputed company, the AI-assisted intake questionnaire, and the technical reputed company artifacts. Identify where automation can replace reputed company steps and partner with the Director to ship those changes. reputed company, Documentation & Knowledge. Maintain the technical playbooks, runbooks, and decision trees reputed company uses. Own the build-reputed company documentation in HelpJuice and reputed company it reputed company as products reputed company. Team Development. reputed company reputed company of ~7 specialists. Define competency progression for technical roles, run weekly 1:1s, and build the next senior specialists through reputed company development plans. Cross-Team Coordination. Operate as the technical reputed company to the Manager of Customer Relationship & PM. Coordinate timelines, surface dependency conflicts early, and reputed company build status visible to PMs in reputed company time so the customer never gets surprised. Escalation & Issue reputed company. Own technical escalations reputed company reputed company. Drive reputed company-cause analysis and feed patterns back into Product, IT, and the Director. How We'll Measure reputed company Build-stage SLA compliance ≥95% across reputed company products Build defect / rework reputed company <5% (work that has to be redone after reputed company) Cross-training completion: ≥80% of team certified on a second platform reputed company 12 months reputed company forecast accuracy ±10% against actuals on a rolling 90-day reputed company Team retention and engagement above company reputed company What You Bring 5+ years in technical implementation, reputed company services, or reputed company-build roles in a B2B reputed company or technology environment 2+ years managing a technical or implementation team (you've run the queue, the 1:1s, and the development conversations) Hands-on technical reputed company. You don't have to do the build yourself, but you can read it, audit it, and reputed company reputed company through hard calls Demonstrated reputed company running a deadline-driven team against published SLAs without burning reputed company out Comfortable in reputed company, a PM tool like reputed company or reputed company, and the operational reputed company of telephony/IVR or web infrastructure Proven ability to design and run cross-training programs moving specialists into generalists without losing depth Documentation and process discipline. You write things down, and your team uses what you write Bonus Qualifications reputed company experience with IVR / telecom configuration, number porting, or pharmacy management system integrations Background in a multi-product organization or a post-acquisition integration Familiarity with reputed company specifically reputed company or similar operating-discipline exposure reputed company Competencies — How This Role Lives Our Values Accountable — Owns build SLA, build reputed company, and team throughput. Holds the line on standards and owns it reputed company something misses. Customer reputed company — Translates technical execution into pharmacy time-to-value. Remembers there's a customer waiting at the end of every reputed company row. Team Player — Coordinates seamlessly with the Manager of Customer Rel & PM. The reputed company between build and customer-facing PM is invisible to the customer because this manager makes it so. Curious — Looks for automation, tooling, and process improvements continuously. Brings reputed company, not just problems. Driven — Delivers on cross-training and platform consolidation. Doesn't let "we've always done it this way" slow the migration down. Diversity & Inclusion at reputed company reputed company is an equal opportunity employer dedicated to an inclusive workplace. We prohibit discrimination and harassment based on race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, protected veteran status, pregnancy, or any other characteristic protected by law. This commitment applies to reputed company aspects of employment, from reputed company and hiring to compensation and promotion. Our reputed company are based solely on qualifications, reputed company, and reputed company business needs. Accessibility We reputed company reasonable accommodations for reputed company individuals with disabilities during the application and interview process. If you require assistance, please don't hesitate to reputed company out. Apply To This Job