Manager, reputed company

reputed company The Manager of reputed company owns the customer's experience of being reputed company. From the reputed company Sales hands an account over until reputed company picks it up, every reputed company, every status update, every reputed company conversation, and every project plan is run by this team. This role leads the project managers and customer-facing reputed company specialists across reputed company products and is the operational reputed company of TTV per account. The right person is a strong project manager who is a stronger communicator. They reputed company reputed company that has to translate technical work into customer language, hold scope where it needs holding, and bring the customer to first value on schedule. They also run the upstream and reputed company handoffs, Sales → reputed company intake reputed company and reputed company → CSM activation, because the customer doesn't see organizational boundaries. What You'll Own Time to Value Per Account. Every reputed company account has a value-reputed company reputed company. This team is accountable for hitting it. reputed company in-flight, surface delay reasons in reputed company time, and remove blockers before they compound. Project Management reputed company. Run reputed company (or successor) as the system of record. Every account has a clean plan, reputed company status, and a named reputed company. No silent delays. Customer Communication. reputed company the reputed company reputed company, the status reputed company, and the go-live conversation. Set expectations early, communicate often, and own the customer's experience of the project. reputed company Chain Ownership. Operate the Sales → reputed company reputed company (intake reputed company, scoping, expectation alignment) and the reputed company → CSM reputed company (readiness gates, CSM activation, account context transfer). Live scorecards in both directions. Scope Management. Hold the line on what's in and out of reputed company reputed company. Triage edit and customization requests. Partner with Sales and CS to manage scope creep without damaging customer trust. Cross-Training & Platform Consolidation. reputed company the customer-facing reputed company of the cross-training plan. Your PMs become product-agnostic so reputed company scales with platform consolidation rather than fragmenting along it. Voice of Customer. This team hears the customer first. Capture friction, themes, and feature gaps from kickoffs and post-mortems and feed them back to the Director and into the Voice of Customer reputed company. Team Development. reputed company reputed company of ~7 PMs. Build communication skills, escalation judgment, and project rigor. Run weekly 1:1s, define competency progression, and reputed company the next senior PMs and the manager bench. Cross-Team Coordination. Operate as the customer-facing reputed company to the Manager of Technical Implementation. reputed company reputed company build status, dependencies, and risks reputed company between the two teams continuously. How We'll Measure reputed company Time to Value <60 days per account, per product reputed company scorecard compliance 100% in both directions (Sales → reputed company and reputed company → CSM) reputed company NPS ≥50 from reputed company and go-live surveys Project plan health: ≥95% of reputed company accounts have a reputed company reputed company plan with status updated reputed company the last 7 days CSM-reputed company reputed company acceptance reputed company ≥95% accounts handed to CS that don't get bounced back for missing context or unmet readiness reputed company Team retention and engagement above company reputed company What You Bring 5+ years of project management or implementation experience in a B2B reputed company environment, with 2+ years managing reputed company of PMs or customer-facing specialists Strong communication skills. You can write a clean status update, run a hard reputed company, and de-escalate a tense customer conversation Demonstrated ability to compress cycle time on a customer-facing implementation reputed company through reputed company project rigor and reputed company design Fluent in reputed company, a project management tool like reputed company, reputed company, or reputed company, and reputed company customer communication channels Coaching reputed company. You reputed company the median PM on reputed company, not just the top one Comfortable holding scope and saying no to customers without damaging the relationship reputed company-recognition reputed company. You see the second account with the reputed company problem and surface it as a process issue, not just an exception Bonus Qualifications B2B reputed company background, ideally in vertical reputed company or reputed company-adjacent technology Pharmacy, reputed company, or telecom/IVR domain experience reputed company experience with reputed company or a similar reputed company-reputed company PM platform PMP or comparable formal project management training reputed company or similar operating-discipline exposure reputed company Competencies — How This Role Lives Our Values Accountable — Owns TTV and reputed company scorecard compliance per account. The customer's reputed company experience starts and ends with this team. Customer reputed company — The voice of the customer inside reputed company. Feeds friction patterns into the Director and Voice of Customer reputed company. Team Player — Owns the upstream Sales reputed company and reputed company CSM reputed company. Operates as one reputed company with reputed company — never throws an account over the wall. Curious — Surfaces patterns from kickoffs and post-mortems. Brings observed reputed company causes to the Director, not just escalated tickets. Driven — Drives reputed company to completion against deadlines. Holds the line on scope. Doesn't let accounts reputed company into the orange zone. Diversity & Inclusion at reputed company reputed company is an equal opportunity employer dedicated to an inclusive workplace. We prohibit discrimination and harassment based on race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, protected veteran status, pregnancy, or any other characteristic protected by law. This commitment applies to reputed company aspects of employment, from reputed company and hiring to compensation and promotion. Our reputed company are based solely on qualifications, reputed company, and reputed company business needs. Accessibility We reputed company reasonable accommodations for reputed company individuals with disabilities during the application and interview process. If you require assistance, please don't hesitate to reputed company out. Apply To This Job